At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
The Senior Analyst - DSCSA (Drug Supply Chain Security Act) Product Flow will be primarily responsible for DSCSA activities requiring a high degree of internal-facing interactions, resolving DSCSA data errors, and ensuring efficient product flow of prescription pharmacy product. You will have the responsibility of managing a queue and processing DSCSA-related data errors, which prevent the compliant product flow of drugs held in quarantine locations at Distribution Centers and pharmacies.
The activities will support 10 distinct business units across Retail, PBM, Omnicare, Minute Clinic, and Oak Street Health. The Senior Analyst will play a key role in maintaining the formal documentation of key processes. You will join forces with the field teams and leadership; vendors of prescription pharmacy product; and the vendor for the web-based application with which the exceptions queue and processing activities will take place.
This role will focus on monitoring, troubleshooting, and resolving serialization and traceability exceptions, managing serialization and exception handling under the Drug Supply Chain Security Act (DSCSA).
The financial scope of work also entails:
Minimizing and eliminating the risk for financial penalties incurred due to DSCSA non-compliance.
Minimizing the impact to working capital and waste caused by quarantined product, DSCSA-data errors, and internal systems errors.
Defining the financial and operational opportunities for savings due to internal and external non-adherence to standard pharmacy warehouse receiving procedures.
Other Responsibilities Include:
Monitor and manage serialization exceptions using TraceLink SCWM platform, ensuring timely investigation and resolution; Troubleshoot CVS Health's traceability and verification issues, escalating to trading partners.
Support the implementation of SOPs and compliance workflows for exception handling and traceability; Maintain and update knowledge management records, ensuring compliance documentation aligns with CVS Health's policies and regulatory standards.
Act as a liaison between CVS Health's internal teams and external trading partners (manufacturers, wholesalers), addressing quarantine inventory issues and exception resolutions.
Assist in training CVS Health teams (Retail pharmacies and distribution centers, PBM Mail, PBM Specialty, etc.) on serialization compliance, exception management, and best practices.
Support the development of systems and processes needed for on-going exceptions management. Stay up to date with DSCSA compliance milestones, providing input for process improvements and regulatory updates.
Required Qualifications
3+ years' experience in supply chain, analysis, retail, or healthcare
Broad Supply Chain and/or Store Operations experience
Experience in developing analytical tools, templates, financial/statistical models, or process flows
Preferred Qualifications
Prior experience with Tableau or BI tools
Prior database experience preferably utilizing SQL
Experience in exception management, triage workflows, and issue resolution within high volume, high urgency environments
Ability to adapt quickly to shifting priorities and evolving Supply Chain Security Act (DSCSA) regulatory requirements
Familiarity with DSCSA requirements, serialization, and traceability compliance across all CVS Health business units (distribution center, PBM, retail etc.) settings
Knowledge of typical pharmacy and warehouse product flow and work force
Hands on experience with TraceLink or similar DSCSA compliance platform
Proven track record managing queues and driving process improvement across large organization
Ability to influence outcomes, mediate conflicts, and guide team to resolution in high stake regulatory environment
Advanced proficiency in Microsoft Excel and PowerPoint
Education
Bachelor's Degree or equivalent work experience
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 06/12/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
