Medical Office Rep

Dignity Health • Roseville, CA • 1d ago

Responsibilities

Position Summary:

The Medical Office Representative position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Medical Office Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Medical Office Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.

Minimum Qualifications:

High School diploma or equivalent

Excellent interpersonal, organizational and customer service skills are essential

Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other @types of standard office equipment

Impact of Decisions: Serious impact on patient relationships, physician efficiency, stewardship of clinic resources, and our image in the community

Internal/External Contacts: Patients, physicians and other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members and vendors

Preferred Qualifications:

Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation

Familiarity with an electronic practice management system is preferred

Experience with multi-line phones/ACD phones preferred

Medical terminology preferred

Qualifications

Six (6) months experience in an outpatient setting as a Medical Office Representative preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation. Impact of Decisions: Serious impact on patient relationships, physician efficiency, stewardship of clinic resources, and our image in the community. Internal/External Contacts: Patients, physicians and other clinic staff, hospital staff, patient family members and vendors. Supervision: Reports to the Supervisor; does not supervise others. Skills/Knowledge: Excellent interpersonal, organizational, and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other @types of standard office equipment. Good Medical terminology is essential. Familiarity with an electronic practice management system is preferred. Experience with multi-line phones/ACD phones preferred. None required for this position. Overview

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Advanced Imaging, a service of Dignity Health Medical Foundation, provides cutting-edge diagnostic imaging services at 23 locations across Redding, Santa Cruz, Sacramento, Woodland. Our team of 160 staff members work with our specialty trained and board certified radiologists to provide high quality care to our patients. The locations perform more than 175,000 exams annually with the goal of providing top quality imaging, compassionate care, and timely service with a smile.

One Community. One Mission. One California

Pay Range

$23.00 - $29.05 /hour

We are an equal opportunity/affirmative action employer.

Similar Jobs

Physical Therapist / PT

BrightSpring Health Services • Rocklin, CA • 22min ago

Hospital & Medical

Our Company Rehab Without Walls Neuro Rehabilitation Overview Make an Impact in our Home and Community Program: Who we are looking for: An experienced PT, enthusiastic about providing functional rehabilitation wherever l...

22min ago

Go to Apply

Physical Therapist II, Outpatient Neuro

Sutter Health • Roseville, CA • 31min ago

Hospital & Medical

We are so glad you are interested in joining Sutter Health! Organization: SRMC-Sutter Roseville Med Center Position Overview: Responsible for assessing, planning, organizing, and participating in rehabilitative programs...

31min ago

Go to Apply

Medical Assistant

Kaiser Permanente • Roseville, CA • 19h ago

Hospital & Medical

Job Summary: Assists in examination and treatment of patients under the direction of the Physician and/or Designee. Essential Responsibilities: Interviews patients and measure vital signs and other pertinent information...

19h ago

Go to Apply

Student-Physical Therapist

Genesis Healthcare • Carmichael, CA • 1d ago

Hospital & Medical

Overview *FOR 2026 SPRING SEMESTER STUDENTS ONLY ** (Rotation START dates between January through April). Please check back if you need a rotation for a different semester. Thank you for supporting Powerback Rehab's Stud...

1d ago

Go to Apply

Medical Office Rep

Dignity Health • Citrus Heights, CA • 1d ago

Hospital & Medical

Responsibilities As a Medical Office Representative at our Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you'll be the first to greet and prove excellent customer service to our patients, ph...

1d ago

Go to Apply

Certified Nursing Assistant

Sevita • Granite Bay, CA • 3d ago

Hospital & Medical

NeuroRestorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and...

3d ago

Go to Apply

Epic Optime/Anesthesia Analyst

Insight Global • Rancho Cordova, CA • 1w ago

Hospital & Medical

Job Description Works with other application analysts and Periop/Anesthesia operational stakeholders to collect requirements for all OR/Anesthesia workflows. Ensures the Epic OpTime/Anesthesia team completes OpTime/Anest...

1w ago

Go to Apply

Medical Scheduler

Robert Half • Roseville, CA • 1w ago

Hospital & Medical

Description We are seeking a detail-oriented and patient-focused Medical Scheduler to join a dynamic healthcare team. The Medical Scheduler plays a critical role in managing appointments, coordinating schedules, and ensu...

1w ago

Go to Apply

Physical Therapist II, Physical Therapy

Sutter Health • Auburn, CA • 1w ago

Hospital & Medical

We are so glad you are interested in joining Sutter Health! Organization: SMF-Sutter Med Foundation- Central Position Overview: Responsible for assessing, planning, organizing, and participating in rehabilitative program...

1w ago

Go to Apply

Physical Therapist (PT), Home Health

Sutter Health • Roseville, CA • 1w ago

Hospital & Medical

We are so glad you are interested in joining Sutter Health! Organization: SCAH-Sutter Care at Home - Valley Position Overview: Responsible for assessing, planning, organizing, and participating in rehabilitative programs...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.