Customer Service Representative

TEKsystems • Fullerton, CA • 22h ago

Description

We are looking for a Customer Service (Sales Support) Representative to join our team based out of Fullerton, CA. This position is responsible for providing excellent customer service and working cooperatively to manage order, provide quotes, initiate quality concern process, and assist with other customer requests.

Responsibilities

Support the Account Executives with customer requests and management of accounts, including managing orders from initial purchase order receipt through final release, reviewing orders for accuracy and availability, expediting for on-time delivery, confirming receipt of purchase orders, requesting any necessary purchase order revisions and sending final confirmation to the customer.

Reviews open orders daily and apprises customers and internal departments of any urgent items of note.

Provides customer with required information and/or documentation, as needed.

Assists in answering phones, call forwarding, and fax distribution, if needed.

Processes customer quotations as needed.

Initiates sample requests as needed, providing confirmation and tracking to the customer.

Processes Customer Complaints including replacement orders, working with customers on return or destruction of material.

Alerts Accounting on new account set-up, customer requirements, and changes in customer account information.

ABOUT YOU

HS diploma or GED

3+ years of experience in a customer service environment in an office setting

Excellent written and verbal communication skills with internal and external customers, and strong attention to detail

Strong problem-solving skills and ability to multi-task

Prior experience with MS Office, including Outlook, preferred

Skills

customer service, ERP, attention to detail, Customer support

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fullerton,CA.

Application Deadline

This position is anticipated to close on Jun 13, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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