Marketing Operations Manager - Workfront

Cisco • North Carolina, North Carolina • 16h ago

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary

Splunk is looking for a Marketing Operations Manager - Workfront to help administer our Workfront instance. This role will be the day-to-day admin and frontline support resource responsible for system utilization and stability, developing governance protocols, continually enhancing user experience and functionality and aiding users with reporting and system/process optimization. We are looking for a person who loves data, thrives on system integrations and optimization and thinks critically when it comes to continually improving marketing processes. You will work closely with teams across the marketing organization. You are comfortable working in a fast-paced environment where priorities and responsibilities shift with the business.

What you'll get to do

As an Marketing Operations Analyst on the Marketing Operations Team, you will have the opportunity to assist in a wide range of Workfront initiatives:

Play a hands-on role in system implementation for system functionality modules or new/existing group rollouts

Provide technical expertise and business process knowledge to teams while coordinating requirements and supporting business analysis

Conduct regular audits on utilization and data to increase system quality, resolve inconsistencies and correct workflow and/or system integration processes

Create visibility of the work and resource utilization across multiple levels of the organization's leadership teams.

Build reports and dashboards to aid in user workflow, portfolio/program/projects, channel project @types and resource management

Provide ongoing enablement across the marketing organization to solidify system understanding and further support utilization through training videos and documentation

Assist new employees to onboard Workfront and understand their role-specific responsibilities within the system

Must-have Qualifications

Bachelors in Marketing, Technology, or related field, or equivalent years of industry experience.

At least 2+ years hands-on experience with Adobe Workfront

Familiarity working with Workfront Fusion and understanding of Workfront's API (REST) in order to integrate with various platforms is beneficial

Highly skilled at time-management, is detail oriented and has high standards for project delivery

Self-starter with a passion and curiosity for solving end-user issues and ability to provide world class customer support

Process orientated, highly organized, excels at multitasking, strong documentation, coordination and project management skills

Good communication and problem solving skills and an ability to convey technical concepts to less technical team members

Confidence to offer consultation to business partners and team members within Sales, Partner, Marketing Operations

AGILE/SCRUM process management familiarity

Splunk is an Equal Opportunity Employer

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco

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