Account Manager, Healthcare and Community Partnerships

Lyft • New York, NY • 18h ago

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

We're transforming the way the world moves. We envision a future where cities feel smaller, and technology fosters connection. Lyft Healthcare & Community Access is at the forefront of this change, redefining how healthcare organizations and communities interact with the Lyft platform. We're solving complex challenges and meeting the diverse needs of our clients and their patients, transit and paratransit riders. We're committed to providing exceptional customer service and are seeking customer-centric individuals who are passionate about problem-solving and exceeding client expectations.

As an Account Manager on Lyft's Healthcare team, you're responsible for managing and growing strategic partnerships with healthcare and community access organizations. You'll join a talented team focused on one thing: using technology and Lyft's network of drivers to improve transportation for patients and members.

Responsibilities:

Serve as the main point of contact for a list of healthcare and community access organizations

Become an expert at Lyft's products and internal systems to deliver exceptional customer support

Expand business within assigned accounts by identifying new stakeholders & use cases, and work inbound opportunities

Develop trusted client relationships with leadership and the operations teams at each partner to ensure alignment across the entire organization

Execute against strategies to help achieve quarter over quarter growth quotas

Understand your partner's pain points and challenges and provide feedback to cross-functional teams including Product, Engineering, and Product Marketing

Represent Lyft at Healthcare marketing and tradeshow events

Experience:

2-3 years of successful sales, business development, or account management experience preferred

Strong curiosity and willingness to dig in and learn

Proven track record of growing accounts and hitting quota a plus

Excellent written, verbal, and presentation skills

High levels of sales persistence, work ethic, and creativity

Ability to understand and absorb new information quickly

Comfortable with change and role ambiguity in a start-up environment

Ability to follow through on commitments and get things done

Team-oriented mindset and the ability to work with a wide range of individuals

Creative problem-solving with limited resources

Non-emergency medical transportation or other healthcare experience preferred

Bachelors degree required

Benefits:

Great medical, dental, and vision insurance options with additional programs available when enrolled

Mental health benefits

Family building benefits

Child care and pet benefits

401(k) plan to help save for your future

In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off

18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Subsidized commuter benefits

Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the New York City area is $60,800 - $76,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Total compensation is dependent on a variety of factors, including qualifications, experience, and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

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