Customer Service Representative

AAA ENVIRONMENTAL INDUSTRIES INC • Muskego, WI • 1d ago

JOB REQUIREMENTS: The Cusomer Service Representative will assist in selling and promoting GFL\'s solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations. Key Responsibilities: Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web. Communicate clearly and concisely with on-the-road employees to give instructions and assistance. Answer incoming and make outgoing customer telephone calls. Receive and resolve, within established guidelines, customer questions and concerns. Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales. Track customer information and concerns and enter data into database. Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment. Maintain new account files. Work with supervisors to ensure that all missed stops and special pick ups are completed daily. Provide timely and accurate information regarding missed stops or other customer concerns. Generate call-in work orders for drivers Download, distribute and answer all customer inquiries received via email. Take web request and process payments by phone. Process customer payments via internet and take cash payment\'s as needed. Enter new subscription residential accounts into system. Run credit checks on new customers. Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled. Key all new/cancelled accounts into Tower system and verify in system. Scan all contracts into system and maintain records of them. Assist in completing the Affirmative Action log for all applicants. Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners. Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors. Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors. May provide back up assistance for Office Coordinator. Perform other duties and responsibilities as required or requested by management. Requirements: High School Diploma or GED. One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: Ability to implement solutions to general and specific customer concerns. Ability to work in fast-paced environment, meet time deadlines and perform under pressure. Possess good organizational skills and record keeping skills. Possess ability to speak and communicate effectively with customers and employees both verbally and in writing. Proficient in Microsoft Outlook, Microsoft Word and Excel. Good problem solving ability. Excellent data entry skills. Physical/Mental Demands: Ability to stand, sit, walk, use hands and fingers, talk and hear. Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Working Conditions: Work in indoor office environment 95% of the time. Noise level is usually moderate. We thank you for your interest. Only those selected for an interview will be contacted. GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk5NDgzLjg3NzBAd2FzdGVpbmR1c3RyaWVzY29tcC5hcGxpdHJhay5jb20 *** APPLICATION INSTRUCTIONS: Apply Online:https://www.aplitrak.com/?adid=YmJnZW5lcmljLjk5NDgzLjg3NzBAd2FzdGVpbmR1c3RyaWVzY29tcC5hcGxpdHJhay5jb20

Similar Jobs

Customer Service Associate

Walgreens • Greenfield, WI • 19h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

19h ago

Go to Apply

Manager, Key Accounts

Breakthru Beverage Group • Milwaukee, WI • 19h ago

Management & Administrative

Time Type: Full time Remote Type: Job Family Group: Sales Job Description Summary: Drive volume, share and profit growth in accounts and on annual, monthly, customer, and brand basis. Manage relationships with buyers in...

19h ago

Go to Apply

Associate Account Manager - Commercial Lines

HUB International • Waukesha, WI • 19h ago

Management & Administrative

About HUB In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with...

19h ago

Go to Apply

Senior National Account Manager - Public Sector

Indeed • Milwaukee, WI • 20h ago

Management & Administrative

Our Mission As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to gro...

20h ago

Go to Apply

CORP Administrative Assistant

Hyatt • Milwaukee, WI • 20h ago

Management & Administrative

Description: The Opportunity Hyatt Hotels Corporation is in search of a ??CORP Administrative Assistant responsible for providing a variety of administrative assistance in the form of, but not limited to, managing calend...

20h ago

Go to Apply

Customer Service Associate

Walgreens • Pewaukee, WI • 1d ago

Management & Administrative

1d ago

Go to Apply

Customer Service Representative

BRADY WORLDWIDE INC • Milwaukee, WI • 1d ago

Management & Administrative

JOB REQUIREMENTS: Brady Corporation is seeking a Customer Service Representative that will provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions...

1d ago

Go to Apply

Strategic Account Manager Data Center

JOHNSON CONTROLS INC • Milwaukee, WI • 1d ago

Management & Administrative

JOB REQUIREMENTS: Remote Global Strategic Accounts Role - Live Anywhere in the USA! Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to...

1d ago

Go to Apply

Key Account Manager

AMCOR FLEXIBLES INC • Milwaukee, WI • 1d ago

Management & Administrative

JOB REQUIREMENTS: We are global, we are impacting the lives of millions every day, we are making a difference! At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to mak...

1d ago

Go to Apply

Customer Service Coordinator

AGILITI • Milwaukee, WI • 1d ago

Management & Administrative

JOB REQUIREMENTS: The Customer Service Coordinator is responsible for the delivery and pick-up of medical equipment and supervision of individuals who perform these services. Responsibilities include managing the equipme...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.