Customer Service Associate

Walgreens • Westfield, MA • 1d ago

Job Description:

Models and delivers a distinctive and delightful customer experience.

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

Provides customers with courteous, friendly, fast, and efficient service.

Recommends items for sale to customer and recommends trade-up and/or companion items.

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.

Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.

Implements Company asset protection procedures to identify and minimize profit loss.

Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.

Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned.

Training & Personal Development

Attends training and completes PPLs requested by Manager or assigned by corporate.

Job ID: 1619056BR

Title: Customer Service Associate

Company Indicator: Walgreens

Employment Type: Part-time

Job Function: Retail

Full Store Address: 7 E SILVER ST,WESTFIELD,MA,01085

Full District Office Address: 7 E SILVER ST,WESTFIELD,MA,01085-04407-18949-S

External Basic Qualifications:

Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications:

Prefer six months of experience in a retail environment.

Prefer to have prior work experience with Walgreens.

Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Requires willingness to work flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

Shift: Various

Store: 18949-WESTFIELD MA

Similar Jobs

Multi-Specialty Account Manager - Springfield, MA

Lundbeck • Springfield, MA • 2d ago

Management & Administrative

Multi-Specialty Account Manager - Springfield, MA Requisition ID: 6437 Location: Springfield, MA, US Territory: Springfield, MA Target city for territory is Springfield or Worcester - will consider candidates who live wi...

2d ago

Go to Apply

Management Training Program, Operations Supervisor

ABF Freight • Enfield, CT • 5d ago

Management & Administrative

Job Description When joining our Management Training Program, you will join the company as an Operations Supervisor. The program is a 15-week program and you will be trained on every aspect of our company and industry fr...

5d ago

Go to Apply

Account Manager- Supply

Trane Technologies • Springfield, MA • 6d ago

Management & Administrative

At? Trane Technologies TM ? and through our businesses including? Trane ® ?and? Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustain...

6d ago

Go to Apply

Customer Service Associate

Walgreens • Northampton, MA • 1w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1w ago

Go to Apply

Supplier Account Manager (Hybrid)

RTX Corporation • Windsor Locks, CT • 1w ago

Management & Administrative

Date Posted: 2025-05-27 Country: United States of America Location: 02: Building 02 Windsor Locks One Hamilton Road, Windsor Locks, CT, 06096 USA Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Statu...

1w ago

Go to Apply

Customer Service Representative

U-Haul • Springfield, MA • 1w ago

Management & Administrative

Location: 88 Birnie Ave, Springfield, Massachusetts 01103 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Servi...

1w ago

Go to Apply

Customer Service Representative

U-Haul • Holyoke, MA • 1w ago

Management & Administrative

Location: 250 Appleton St, Holyoke, Massachusetts 01040 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service...

1w ago

Go to Apply

Administrative Assistant

Robert Half • Chicopee, MA • 1w ago

Management & Administrative

Description Are you an organized and detail-oriented administrative professional with experience in property management? Robert Half is seeking a dependable and proactive Property Management Administrative Assistant for...

1w ago

Go to Apply

Account Manager

Mountain View Landscapes & Lawncare Inc • Chicopee, MA • 2w ago

Management & Administrative

Account Manager \$45,000/yr - \$60,000/yr Family owned, a friendly team, and competitive wages! Account Manager Mountain View Landscapes & Lawncare, Inc., a premier landscape services company with locations in Chicop...

2w ago

Go to Apply

Area Technical Operations Manager

Fresenius Medical Care North America • Springfield, MA • 2w ago

Management & Administrative

PURPOSE AND SCOPE: Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. For a defined Are...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.