IT Support Specialist (Information Technology Support Specialist)

GROCERY SUPPLY COMPANY • Sulphur Springs, TX • 1w ago

Full job description {#full-job-description tabindex="-1"}

Are you looking for a great career, with excellent pay and benefits, and a schedule that allows you to enjoy family and hobbies outside of work? We're a 75-year old, family-owned company passionate about our mission of Impacting Lives through Exceptional Service.

Summary: To contribute to the support and maintenance of GSC Enterprise IT Infrastructure systems.

Essential Duties and Responsibilities: The following duties and responsibilities will be assigned based on the skillset. Other duties may be assigned as needed.

Hardware Support

Printers and toner/ink - inventory, purchasing and installation.

Desktops and laptops - maintaining, testing, training, and deployment.

Projectors, sound systems, teleconferencing systems

Maintenance, cleaning and upkeep of all servers and IT hardware, installing and upgrading rack-mounted equipment, network cabling, server room, IT storage room and phone room.

Backup power systems and fail-overs.

Hardware obsolescence risk management

Software Support

Application administration and support

Cloud based phone system configuration.

Email administration - user management/creation/deletion

Software obsolescence risk management

Network Support

Routing and switching

Firewall administration

Wireless network administration

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:Prior work experience in PC systems, cloud-based telephony, IP networking and administration is desired by not required.

Language Skills:Ability to read, analyze and interpret technical procedures.

Mathematic Skills:Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

Computer Skills:The successful candidate should be familiar with some of these skills, but expertise is not mandatory nor expected.

Workflow management software (i.e., JIRA)

Windows OS

Basic understanding of cloud-based telephony

Software and hardware troubleshooting skills

General knowledge of computer and networking hardware

General knowledge of mainstream software

Other Qualifications:

Comfortable working in a collaborative team environment

Strong focus on results

Self-starter with initiative

Organizational skills and ability to track and document workload.

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee is frequently required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel or crouch. Specific vision abilities required by this job include close vision and ability to adjust focus.

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