LEGAL PROCESSING SUPERVISOR
WHAT IS THE OPPORTUNITY?
Under supervision of an Associate General Counsel, the Legal Processing Supervisor is responsible for leading the Legal Processing Team, which reviews, evaluates, and processes all forms of compulsory legal process received by CNB and its subsidiaries and affiliates. Compulsory legal process includes, but is not limited to, subpoenas, search warrants, levies, writs, garnishments, summonses, and complaints. Must be fluent in the use of Safari SOP and ServePort, which are the cloud-based service of process intake portals used by CNB and its subsidiaries and affiliates to handle incoming compulsory legal process. Builds and revises policies and procedures governing the implementation, adoption, and use of Safari SOP and ServePort. Drafts agendas for monthly meetings of the Legal Processing Team. In addition, supports the Associate General Counsel who oversees compulsory legal process, by serving as a liaison between that attorney and the other Legal Processing team members.
Must be attentive to the operational, financial, and reputational risk inherent in handling compulsory legal process, and must stay vigilant in working to mitigate and eliminate that risk to the greatest degree possible. Key responsibilities of the position are the timely and accurate processing of all manner of legal order documentation. Must work with attorneys, litigation paralegals, other members of the Legal Processing Team, and law clerks in the Legal Services Division; CNB's outside legal counsel; regulatory and law enforcement agencies; and attorneys representing third parties to interpret and process multiple forms of compulsory legal orders, respond to inquiries, and resolve problems.
WHAT WILL YOU DO?
Leads the Legal Processing Team (consisting of this position, a Legal Processing Lead, a Legal Processing Specialist Senior, and a Legal Processing Specialist) by mentoring and training those colleagues in the processing of all forms of compulsory legal process.
Performs QC and assurance reviews of the processing of compulsory legal orders performed by the other members of the Legal Processing Team.
Supports the Associate General Counsel who oversees compulsory legal process at CNB and its subsidiaries and affiliates. Serves as liaison between that attorney and other Legal Processing Team members, conveying legal guidance and directions, and making recommendations to attorneys and paralegals on process improvements in the field. Provides suggestions on issues leading to high-level decisions affecting CNB's receipt and processing of compulsory legal orders.
Drafts agendas for monthly meetings of the Legal Processing Team, based on knowledge of important issues affecting the Team.
Builds out and revises policies and procedures governing the implementation, adoption, and use of CNB's cloud-based service of process intake portals. Works with the Associate General Counsel and other Legal Processing Team members on training other CNB colleagues to use the portals when they are served with compulsory legal process.
Responsible for monitoring and overseeing the processing of subpoenas, search warrants, national security letters, summonses, complaints, and many other forms of compulsory legal process. This includes, but is not limited to, executing commands in Safari SOP and ServePort; conducting research on bank systems to determine the existence, non-existence, and scope of client records responsive to the compulsory legal orders; notifying appropriate CNB colleagues of the receipt of various kinds of compulsory legal process; maintaining secrecy and confidentiality required by applicable federal and state laws, regulations, and CNB policies and procedures; interacting with attorneys and regulatory agencies to determine and negotiate the production and due dates of responsive records; using Safari SOP to produce responsive records; and charging the correct legal processing fees to issuers of compulsory legal process.
Responsible for processing levies, garnishments, writs, freeze orders, and all manner of compulsory legal process that commands the holding and/or remitting of funds in client accounts. This includes, but is not limited to, evaluating the scope of the legal orders; executing commands in Safari SOP to query clients and account balances potentially within the scope of the legal orders; executing commands in Safari SOP to place holds on, and remit, subject funds; placing appropriate codes on client accounts depending on the nature of the legal process; mitigating risk by implementing the legal orders accurately pursuant to their terms, without exceeding or understating their scope; and responding to valid demands for information from creditors, their attorneys, and government law enforcement and regulatory agencies.
Works with in-house and outside counsel for CNB and its subsidiaries and affiliates in evaluating multiple kinds of legal issues arising from the receipt of compulsory legal process. This includes, but is not limited to, reviewing potentially responsive records for attorney-client privilege, the bank examiner's privilege, and Suspicious Activity Report ("SAR")-related issues. Makes recommendations to, and executes instructions from, in-house and outside CNB attorneys with regard to the production, withholding, and logging of potentially responsive records.
Works with in-house and outside counsel for CNB and its subsidiaries and affiliates, and also with outside consultants and document reviewers retained by CNB, in evaluating and producing records in discovery in cases where CNB or a subsidiary or affiliate is a party. Works with and consults other Legal Services Division colleagues, including attorneys and litigation paralegals, with regard to the responsiveness of existing records to Requests for Production, Interrogatories, Requests for Admission, and other forms of discovery demands. Works with in-house and outside counsel, outside consultants, and document reviewers to ensure compliance with court-issued protective orders, as well as with applicable laws, regulations, and CNB policies relating to privacy and confidentiality.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
Bachelor's degree or equivalent experience
Fluency in the use of Safari SOP and ServePort, which are the cloud-based service of process intake portals used by CNB and its subsidiaries and affiliates to handle incoming compulsory legal process.
5+ years of compliance or banking operations experience required, at least 3 years of which must involve compulsory legal order processing. Similar experience at a non-bank corporation may be considered in lieu of this requirement, provided that the candidate is fluent in the use of Safari SOP and ServePort.
5+ years of general office or accounting experience required. This may be the same 5-year period as the experience in compliance or banking operations.
Skills and Knowledge (And All Other Preferred)
Must be able to work accurately and effectively in a fast-paced environment. Must have the ability to multi-task and meet tight deadlines imposed by courts, law enforcement and regulatory agencies, and private parties in litigation.
Must have strong / advance working knowledge of, and relevant experience in, handling all manner of incoming compulsory legal process, at a company or institution that (like CNB) receives thousands of such legal orders annually.
Must exercise good judgment and decision-making in processing legal orders that can often affect millions of dollars in client accounts, as well as client privacy.
Must be able to vigilantly and diligently process incoming legal orders that can expose CNB to millions of dollars in financial and operational risk, as well as reputational risk. Must be able to read, interpret, and understand legal documents carrying the force of law.
Must be able to scrupulously exercise discretion in keeping confidential incoming legal orders, in compliance with CNB policies and procedures as well as BSA, OFAC, and applicable regulatory requirements.
Must stay up to date on legal and regulatory changes affecting compulsory legal process, including by attending and participating in annual training presented by attorneys and sponsored by the Bankers' Compliance Group.
WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $31.39 - $50.14 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Get a more detailed look at our https://careers.cnb.com/benefits.
ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at https://www.cnb.com/about-us.html.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
