Customer Service Representative

Adecco US, Inc. • San Juan, PR • 1d ago

Hiring immediately for this Customer Service Representative job at United Healthcare in San Juan, PR. Weekly pay starting at $13.00 - $13.50 depending on experience per hour and competitive benefits with options such as medical, dental, vision, and 401(k). In this role, you will provide phone support to address the needs of members or providers, taking care to thoroughly understand the @type of assistance required, ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems, research complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues, may assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools, and may contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed in a call center environment. Apply now!

· High School Diploma/GED

· Prior health care experience preferred

· Previous Data Entry experience

· Knowledge of medical or health insurance terminology preferred

· 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

· Intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems

· Bilingual Spanish/English proficiency

Pay Details: $13.00 to $13.50 per hour

Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

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