Back to Jobs search

Customer Service Representative

A.O. Smith • Appleton, WI • 2d ago

Date: Jun 2, 2025

Location(s):

Appleton, WI, US, 54914

Company: A. O. Smith Corporation

A.O. Smith's Clean Water Center Appleton, WI

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

The Clean Water Center located in Appleton, WI is A.O. Smith's water testing and water treatment systems go to location.

Primary Function

Responsible for the outbound and inbound phone calls to schedule service and sales opportunities, data entry, helping walk in retail customers, assisting with shows and events, placing reminder calls to existing customers, taking job odors over the phone, assisting with inventory, assist with emailing invoices to customers and maintaining a clean and inviting showroom.

Responsibilities

Answering incoming phone calls and scheduling service or sales opportunities.

Greet all customers as they enter the showroom

Scan and update all information for each visit to our customers in the CRM

Follow up phone calls to customers

Create purchase orders for units and parts

Sales orders for mail delivery or showroom pick up

Ordering salt and schedule deliveries

Outbound phone calls to existing customers for service and delivery reminders

Respond to prospective customer inquiries and schedule free consultations

Assist showroom customers with products and questions

Test water samples and forward results to the appropriate department

Attend department meetings

Assist with inventory

Receive and handle customer requests and complaints.

Perform other duties as assigned by supervisor.

Forklift pallets of salt for customers.

Qualifications

Associate degree in business is preferred

PC literacy (working knowledge of Microsoft Word, Excel, and Access)

A positive attitude, enthusiasm, and flexibility for learning new responsibilities

Professional appearance and manner required

Excellent communication and customer service skills

Education

Associate Degree

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Nearest Major Market:Appleton

Nearest Secondary Market:Oshkosh

Similar Jobs

Customer Service Associate

Walgreens • Appleton, WI • 9h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

9h ago

Go to Apply

Customer Service Associate

Walgreens • Appleton, WI • 9h ago

Management & Administrative

9h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Neenah, WI • 9h ago

Management & Administrative

9h ago

Go to Apply

Customer Service Associate

Walgreens • Neenah, WI • 9h ago

Management & Administrative

9h ago

Go to Apply

Customer Logistics Consultant - 879127

KIMBERLY-CLARK USA LLC • Neenah, WI • 10h ago

Management & Administrative

JOB REQUIREMENTS: Customer Logistics Consultant - 879127 DESCRIPTION/RESPONSIBILITIES: Customer Logistics Consultant Job Description You\'re not the person who will settle for just any role. Neither are we. Because we\'r...

10h ago

Go to Apply

Sales Manager

TRILLIANT FOOD & NUTRITION • Little Chute, WI • 1d ago

Management & Administrative

JOB REQUIREMENTS: About Us: Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy roote...

1d ago

Go to Apply

Electrical Manager

CONSTRUCTION RESOURCES MANAGEMENT • Appleton, WI • 1d ago

Management & Administrative

JOB REQUIREMENTS: Electrical Manager Construction Resources Management, Inc. a Walbec Group Company Appleton, WI Are you looking for an exciting career in road, highway, and bridge construction? Construction Resources Ma...

1d ago

Go to Apply

HR Administrative Assistant

ITW • Appleton, WI • 2d ago

Management & Administrative

Job Description: The HR Administrative Assistant plays a key role in supporting the Power Systems Division by managing administrative functions and coordinating employee-related activities that keep the division running...

2d ago

Go to Apply

Customer Service Representative

MATHESON TRI-GAS INC • Kaukauna, WI • 1w ago

Management & Administrative

JOB REQUIREMENTS: Inside Sales Representative - Kaukauna, WI Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follo...

1w ago

Go to Apply

Plant Operations Manager

AIRGAS INC • Appleton, WI • 1w ago

Management & Administrative

JOB REQUIREMENTS: R10068562 Plant Operations Manager (Open) Location:Appleton, WI - Filling industrial How will you CONTRIBUTE and GROW? The Plant Manager is responsible for supervising and coordinating activities of wor...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.