The position of Customer Service Associate, Customer Support is based in Pittsburgh. This is an entry level role with the goal to progress to Customer Service Specialist, Customer Support within six months. The primary responsibility of the Customer Service Associate, Customer Support is to provide the best customer service every transaction, every time.
Essential Duties and Responsibilities:
Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness, focusing on order management functions.
After successfully completing training and under mentorship, answer product questions and suggest information about other products and services, process purchase orders, prepare correspondence, and work with internal teams to fulfill customer needs.
Work with other departments and internal teams to ensure timely and professional resolution of customer requests.
Responsible for processing customer purchase orders with the highest level of accuracy and efficiency
Meet personal/team qualitative and quantitative targets.
Ability to work effectively with team members to resolve customer issues.
Maintain current knowledge of all product and service offerings.
Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system
Requires strong attention to detail, outstanding resourcefulness, and the ability to work independently as well as within a team setting.
Qualifications Required (Non-Negotiable):
At least 1 year of customer service experience
Extensive knowledge of Windows software - Excel, Outlook, Word
Familiarity with CRM systems and practices
Excellent verbal and written communication skills with a cheerful demeanor along with active listening
Excellent verbal and written communication skills with a cheerful demeanor along with active listening
Ability to multi-task, take up to 40 calls per day, set priorities and manage time effectively.
Availability to work 11:30 am - 8:00 pm EST shift
Qualifications Preferred (Negotiable):
At least 1 year of high-volume call center experience
Oracle E Business Suites Order Management and/or Depot Repair experience
Experience working with distribution.
Gas detection experience (sales, customer service)
Experience in Salesforce.com
Educational and/or work experience:
Bachelor's degree, associate degree, or equivalent work experience
"The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation."
Fortive Corporation Overview
Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Industrial Scientific
Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Pay Range
The salary range for this position (in local currency) is 32,600.00 - 60,500.00
This position is also eligible for bonus as part of the total compensation package.
The salary range for this position (in local currency) is 32,600.00 - 60,500.00
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
