Technical Account Manager - DMS

GE Vernova • Bellevue, WA • 2d ago

Job Description Summary

We are seeking an experienced and highly motivated Technical Account Manager (TAM), focused on Distribution Management Systems, to join our team, focusing on technical relationships with North America utility customers. This role requires a strong technical background, excellent communication skills, and the ability to lead complex issue resolution and drive value from our products and services. The ideal candidate will act as a trusted advisor, ensuring customer success through proactive technical guidance, escalation management, and prioritization of critical issues.

Job Description

Key Responsibilities:

Customer Relationship Management: Serve as the primary technical point of contact for assigned utility accounts, building deep and trusted relationships with customer technical teams, project managers, and stakeholders. Provides account management for Premier Support and Escalated accounts. Has primary ownership to develop and drive action plans to accelerate issue resolution, maintain customer communication, and advocate for the customer to ensure successful implementation and operation of GE Digital software solutions. Experience managing enterprise customers in Distribution Management Systems (DMS) required.

Technical Leadership: Provide strategic and tactical technical guidance to help customers maximize product value, plan for scalability, and adopt best practices.

Issue Prioritization & Escalation: Proactively triage, track, and prioritize customer issues based on business impact and urgency. Act as the customer advocate within internal teams to ensure timely resolution.

Technical Roadmapping: Collaborate with customers to align product capabilities with their business goals, identifying integration opportunities and upcoming needs.

Cross-functional Collaboration: Work closely with engineering, support, product, and sales teams to ensure a coordinated response to customer needs and feedback.

Reporting & Communication: Regularly provide account health updates, root cause analysis of major incidents, and progress on open items.

Continuous Improvement: Identify trends and recurring issues, recommending systemic solutions or product enhancements.

Required Qualifications:

Bachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent practical experience).

10+ years of experience in a customer-facing technical role (TAM, Solutions Engineer, Support Engineer, or similar), preferably with utility or energy sector clients.

Additional Qualifications:

Strong understanding of utility industry operations and NERC regulations

Ability to communicate technical concepts to non-technical stakeholders and vice versa.

Experience using CRM/ticketing systems (Service Now) to manage customer interactions and issues.

Exceptional organizational skills, with a customer-first mindset.

Preferred Qualifications:

Familiarity with utility-specific platforms (e.g., EMS, GIS, DERMS, and OMS).

Experience working in or with regulated utility environments.

ITIL familiarity or similar frameworks for incident and problem management.

Additional Information

The base pay range for this position is 120,000.00 - 150,000.00 The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set. This position is also eligible for a 20% Variable Incentive Bonus. This posting is expected to close on August 1, 2025.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.?

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. ?

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

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