At GE Appliances, a Haier company, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together , we always look for a better way , and we create possibilities .
Interested in joining us on our journey?
We are seeking a proactive, detail-oriented Sales Operations Manager to support revenue growth and optimize sales processes for our Monogram Sales Managers (MSMs). This role is instrumental in driving lead generation, streamlining sales operations, and developing impactful sales tools and event strategies. The ideal candidate is a strong collaborator who thrives in a fast-paced environment and is passionate about enabling sales success through process excellence and strategic support.
Position
Monogram Lead Generation & Sales Operations Manager (Remote - Must Work EST Hours)
Location
USA, Louisville, KY
How You'll Create Possibilities
Key Responsibilities
Lead Generation & Opportunity Development
Opportunity Identification: Use lead generation platforms and industry tools to identify and qualify new project opportunities to increase quoting activity and close rates.
Project Quoting: Partner with MSMs to prepare and manage project quotes, ensuring alignment with customer expectations and timelines.
Sales Operations & Process Support
Sales Data Management: Maintain accurate and up-to-date records across sales systems to ensure visibility and reliability of key data.
Dealer Onboarding: Lead and streamline the onboarding process for new dealers, supporting a smooth and professional integration experience.
Forecasting & Availability: Analyze sales data and trends to support performance forecasting; assist the Monogram Sales Leader with ADC inventory visibility and project prioritization.
Reporting & Metrics: Produce regular reporting on sales performance, customer engagement, and operational KPIs to drive data-informed decisions.
Pricing Management: Coordinate with pricing teams to manage display pricing, elevated builder pricing, personal use cases, and special project requests.
Customer Experience Support: Deliver "white glove" service and support for resolving high-priority consumer and sales team service issues.
Sales Enablement & Event Strategy
Sales Tools & Materials: Develop compelling builder catalogs, sales collateral, and other tools to support lead conversion and brand positioning.
Event Playbooks: Create and maintain playbooks for dealer, builder, and designer events to ensure consistent, effective execution.
MDC/MEC Engagements: Coordinate major customer and executive engagements at Monogram Design Centers (MDCs) and Monogram Experience Centers (MECs).
Internal Communications: Own the development and execution of internal Monogram communications such as newsletters and business update calls.
Display Coordination: Oversee new display installations and return visits to ensure quality execution and alignment with brand standards.
What You'll Bring to Our Team
Minimum Qualifications
5+ years of experience in sales, sales operations, or related business roles.
Proven ability to manage multiple priorities with strong organizational skills.
Excellent written and verbal communication and interpersonal skills.
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, and CRM systems (e.g., Salesforce).
Demonstrated analytical ability and experience translating data into actionable insights.
Strong attention to detail with a record of delivering high-quality, accurate work.
Preferred Qualifications
Bachelor's degree in Business, Marketing, or related field.
Familiarity with GE Appliances systems and tools.
Experience in luxury goods or appliance sales.
Event planning or field marketing experience.
Relocation Provided: No
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Our Culture
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com
