Channel Operations Manager, Retail - IPG

Saint-Gobain • Malvern, PA • 5d ago

What's the Job?

This role shapes and executes the strategic vision for retail customers within IPG, fostering a customer-centric culture and aligning key functions to achieve growth targets. Responsibilities include leading cross-functional teams, advocating for retail customer needs, executing sales strategies, and tailoring methods for each customer. Additionally, the role involves establishing pricing strategies to minimize channel conflict and utilizing market research to developing a roadmap for sustainable growth.

Essential Duties

Key contributor to the development and execution of the strategic vision for Retail across the Interior Products Group (IPG)

Lead the execution of IPG's retail sales strategy, aligning cross-functional teams-including Supply Chain, Operations, Sales, and Product Management-to achieve revenue and growth targets in partnership with the CertainTeed Retail Team

Coordinate with Retail Sales, Product Management, and Finance on pricing strategies, demand planning, and minimizing channel conflict to support profitable retail growth

Partner with Marketing and Product Management to develop compelling product positioning and launch strategies tailored to in-store, online, and special-order retail channels

Champion a customer-first culture by advocating for retail customer needs across all business functions

Build and maintain strong relationships with key retail partners, ensuring satisfaction and responsiveness to their evolving needs

Collaborate with the central retail sales team to tailor and implement customer-specific sales strategies

Lead cross-functional teams through the commercialization process for both existing and future retail partners

Support Retail Operations, Product Management, and National Accounts in executing Line Reviews and Business Reviews

Leverage market research and business metrics to identify trends, strengthen supply chain competitiveness, and provide strategic insights to senior leadership

Collaborate with Product Management and Retail Sales to develop a retail roadmap and innovation pipeline for sustainable channel growth

Mentor and develop talent within IPG to build retail sales capabilities

Train and coach customer service teams, conduct performance reviews, and support onboarding and new product launches

Drive continuous improvement by standardizing processes, optimizing SAP tools, and fostering a collaborative, agile team environment

Resolve service issues proactively, ensuring accurate and timely product delivery and inventory management

Contribute to audits, compliance training, and tactical planning to align customer service with broader business objectives

What do you bring?

Qualifications & Experience:

Bachelor's degree in Business Administration or related discipline required or equivalent related experience

5-7 years of experience leading cross-functional teams within a large, matrixed organization

5-7 years of experience interpreting data and leveraging insights to drive business performance

5-7 years of experience managing complex projects

5+ years of customer relationship management experience

5+ years of experience working with national building material retail customers (e.g., Home Depot, Lowe's, Menards) -?preferred

Skills & Competencies:

Strong project management skills

Proven ability to lead cross-functional teams

Proficient in gathering and analyzing data to inform business strategy and decision-making

Skilled in using software tools (e.g., Microsoft Office, Monday.com) to manage projects and communicate results

Self-starter with the ability to work independently and meet deadlines

Effective at multitasking and prioritizing in a fast-paced environment

What are our perks?

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

Excellent healthcare options: Medical, vision, prescription & dental

Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program

Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)

Tuition Reimbursement: Continuing education for every season of your career

Pet Insurance options: Insurance plan & prescription discount program for your furry friends

Employee Recognition Programs

PerkSpot: Our exclusive one-stop online discount marketplace

LiveWell: Rewarding you for living a healthy lifestyle

Why work for us?

Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, drywall and ceilings.

A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada.? www.certainteed.com

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

This position is subject to export controls under the International Traffic in Arms Regulations (ITAR). Qualified applicants for the position must meet the ITAR definition of "U.S. Person" at 22 C.F.R. 120.15 as a: U.S. citizen, U.S. national, lawful permanent resident, or otherwise a protected individual (including for example refugees and asylees).

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