GENERAL SERVICES OPERATIONS MANAGER-SES - 71002402 1

MyFlorida • Tallahassee, FL • 2d ago

Date: May 29, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\operations/human\resource\management/for\job\applicants/e\verify) .

Requisition No: 853982

Agency: Department of Law Enforcement

Working Title: GENERAL SERVICES OPERATIONS MANAGER-SES - 71002402 1

Pay Plan: SES

Position Number: 71002402

Salary: $74,00.00

Posting Closing Date: 06/01/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) GENERAL SERVICES OPERATIONS MANAGER

CRIMINAL JUSTICE INFORMATION SERVICES

FIREARM ELIGIBILITY BUREAU/FIREARM PURCHASE PROGRAM

Internal advertisement for current FDLE members

POSITION SUMMARY:

Under the direct supervision of the Chief of Policy Development & Planning within the Firearm Eligibility Bureau (FEB), this position provides oversite for the Firearm Purchase Program (FPP) within the Firearm Eligibility Bureau (FEB). The General Services Operations Manager (GSOM) is responsible for ensuring criminal history record checks for individuals seeking to purchase a firearm are conducted in accordance with Florida Statute §790.065 and ensure continuity of operations for the FPP call center. The GSOM is also responsible for the maintenance and operations of the Florida Eligibility System (FES). This incumbent also provides support to operational and planning efforts, monitoring of systems as well as performance reporting and improvement efforts. This includes effective customer relations, production services and support activities, major development projects and business management of all resources available to support the program. This position works independently and in teams to accomplish objectives established in the Agency's Strategic Plan and consults with other governmental agencies to evaluate their information needs and capabilities. This position has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action.

DUTIES & RESPONSIBILITIES:

Specific duties may include:

Providing management, motivation, direction, and coordination of the Section by planning workloads, deadlines, objectives, and prioritization of projects;

Recommending operation policies and assists in the establishment of procedures and procedural manuals to implement policies, achieve operational objectives, or resolve operation problems;

Monitoring operation activities to meet specific, measurable service objectives to assure compliance with state and federal laws and operation goals;

Providing daily consultation and assistance to management and staff in management and operation of programs and responsibilities;

Preparing written reports, charts, letters, memoranda, procedural manuals, and other documentation in accordance with Department guidelines using appropriate and logical formats, tone, grammar, spelling, capitalization, and punctuation in time frames established with Bureau Chief/Director;

Maintaining knowledge of accepted policies, theories, techniques, and methodologies related to data collection, law enforcement, and information management through reading available materials, attending training, and other research activities on an ongoing basis, and demonstrates such knowledge in written products and verbal reports to Bureau Chief/Director;

Preparing written reports, charts, letters, memoranda, procedural manuals, and other documentation in accordance with Department guidelines, using appropriate and logical formats, tone, grammar, spelling, capitalization, and punctuation, in time frames established with supervisors;

Assisting in research and analysis of special projects or reports including recommended action and completed within established time frames; and

Developing procedural manuals concerning procedures, provides subject matter expertise, develops standards for personnel, monitors adherence to policies and procedures.

MINIMUM QUALIFICATIONS:

At least two years working in a leadership or management capacity.

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge of basic management principles and practices;

Knowledge of correct grammar usage;

Ability to supervise people;

Ability to organize data into logical formats for presentation in reports, documents, and other written materials;

Ability to utilize problem solving techniques;

Ability to work independently;

Ability to plan, organize and coordinate work assignments;

Ability to organize files, records, and/or other materials;

Ability to follow written/verbal instructions; and

Ability to communicate effectively to establish and maintain effective working relationships with others.

Note: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

BASE SALARY:

$74,000.00

NOTES:

Starting salary will be at the minimum of the class pay range, unless otherwise dictated by FDLE's pay policy. The elements of this selection process may include a work sample and/or interview. Future vacancies may be filled from this position advertisement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32399

Nearest Major Market:Tallahassee

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