Customer Service Representative

Gerber Collision & Glass • Schererville, IN • 4d ago

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

Ensure consistent execution of WOW (Wow Operating Way) plan.

Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)

Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.

Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).

Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication @type.

Confirms car rental information and updates CCC One with rental car usage information.

Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required ?

High School Diploma or GED (General Education Diploma)

Minimum: 1 year experience in a similar role such as administration assistant.

Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.

Strong attention to detail with a high degree of accuracy.

Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

Valid driver's license.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your SuccessGerber offers the comprehensive benefits you expect from an industry leader, including:

Annual Paid Time Off (PTO) plans

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Continuing Education Opportunities

Free Prescription or Non-Prescription Safety Glasses annually

Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About UsGerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

Compensation Details:

This posting is part of our ongoing effort to identify qualified candidates for future opportunities. Applications are accepted on an ongoing basis

Similar Jobs

Customer Service Associate

Walgreens • Olympia Fields, IL • 5h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

5h ago

Go to Apply

Operations Manager

Lineage Logistics • Hobart, IN • 5h ago

Management & Administrative

?? About the Role Are you a strategic, hands-on leader passionate about warehouse excellence and operational efficiency? We're seeking a dynamic Operations Manager to lead day-to-day operations across staffing, budgeting...

5h ago

Go to Apply

Account Manager

CN • Homewood, IL • 5d ago

Management & Administrative

Hiring Salary Range : $ 102,000.00 - 134,000.00 This range represents the hiring range. Salaries are determined individually depending on skills and experience. You will also be eligible to an annual bonus, employee shar...

5d ago

Go to Apply

Customer Service Associate

Walgreens • Schererville, IN • 6d ago

Management & Administrative

6d ago

Go to Apply

Operations Manager

Amazon • University Park, IL • 6d ago

Management & Administrative

Description Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operati...

6d ago

Go to Apply

Manager Trainee

Menards, Inc. • Hammond, IN • 6d ago

Management & Administrative

Manager Trainee Job#:394338 Location:HAMMOND, IN Department:Store Opportunities Category:Manager Trainees Salary:Entry Level Apply To This Job Return To List Job Description Make BIG Money at Menards! Extra $3 per hour o...

6d ago

Go to Apply

Customer Service Associate

Walgreens • Crown Point, IN • 1w ago

Management & Administrative

1w ago

Go to Apply

Relief Sales Manager

Keurig Dr Pepper • Harvey, IL • 1w ago

Management & Administrative

Job Overview: Relief Sales Manager for Greater Harvey Hiring Immediately The Relief Sales Manager is responsible for up-selling and fulfillment/replenishment, focusing on execution and merchandising. This person will be...

1w ago

Go to Apply

Manager Trainee

Menards, Inc. • Schererville, IN • 1w ago

Management & Administrative

Manager Trainee Job#:393985 Location:SCHERERVILLE, IN Department:Store Opportunities Category:Manager Trainees Salary:Entry Level Apply To This Job Return To List Job Description Make BIG Money at Menards! Extra $3 per h...

1w ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Hammond, IN • 2w ago

Management & Administrative

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.