Customer Service Representative

TEKsystems • Chino, CA • 1w ago

Are you or someone you know actively looking to join a reputable company within the Automotive Industry? We are looking to hire customer service representatives to provide world class service on a daily basis while ensuring 1st call resolution and relationship building. Please read the below details if interested!

Description

Manage a large amount of Inbound calls, in a timely matter, while delivering great customer service.

Assist scheduling customers with appointments for Airbag recalls and provide dealership information.

Handle 30-40 Inbound calls per shift and support with questions on recalls, warranties, troubleshooting malfunctioning radio codes

Capture concerns of the customer and properly document calls to create a case.

Provide accurate information to customers, close cases and/or dispatch to the proper department for additional assistance.

Work fluidly with team for clear feedback and growth opportunities.

Handled high-volume inbound settlement calls, ensuring customer satisfaction and timely resolution of issues.

Provided detailed claim information and support to customers, maintaining a high level of accuracy and professionalism.

Demonstrated technical proficiency in using call center software and tools to manage customer interactions and data.

Consistently met or exceeded performance targets, including call handling time, customer satisfaction scores, and claim resolution rates

Will use multiple screens, soft wares, and processes to assist customer.

Must be available Monday-Friday from 6am-5:00pm as their are various scheduled within this timeframe

Top Skills Details

Customer service, computer navigation, de-escalations, computer savvy, attention to detail

Additional Skills & Qualifications

Good decision making skills - must be able to work independently with little supervision. Must be able to work with a team and on their own.

Experience Level

Entry Level

Please contact me to further connect!

Pay and Benefits

The pay range for this position is $20.00 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chino,CA.

Application Deadline

This position is anticipated to close on Jun 6, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Go to Apply

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