JR152484 Product Operations Manager
CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through homecare and community-based services.
Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.
The Product Operations Manager helps drive the efficiency, coordination, and reliability of our product development process. In this role, you'll work across teams-product, engineering, analytics, clinical operations, and customer success-to strengthen the systems, processes, and tools that support high-quality technology delivery.
Your efforts will play a key role in empowering our care teams and providers to deliver timely, effective, and compassionate care to vulnerable populations. By ensuring our products are reliable, scalable, and well-supported, you'll help amplify the positive impact of the technology we build-both on the frontline teams we empower and lives of those we serve.
This is an exciting opportunity for someone who thrives on cross-functional collaboration and process execution in a fast-paced, mission-driven environment.
How will you make an impact:
Product Operations and Execution Support
Own the systems and tools that support day-to-day product development-including our Product Analytics Suite.
Support backlog grooming, release readiness, and delivery tracking by working closely with product managers and engineering leads.
Coordinate cross-functional activities to keep product initiatives on track and ensure clear communication between teams.
Maintain product documentation and help facilitate internal training and rollout coordination for new releases.
Manage relationships with key product tool vendors, including contracts, licensing, renewals, and support escalations.
Systems Mapping and Monitoring
Develop and maintain a comprehensive map of all systems, tools, and integrations that support key operational and care delivery workflows.
Monitor the health of key systems and integrations using dashboards and feedback loops, escalating issues when risks or errors are detected.
Collaborate with engineering and product to define alerting and triage workflows for system incidents or downtime.
Process Improvement and Change Coordination
Help document and improve product operations processes-including intake, prioritization, release tracking, and change management.
Support the implementation of safeguards to reduce system breakage-such as system checks, QA workflows, and escalation protocols.
Participate in post-incident reviews and contribute to lessons-learned documentation to support continuous improvement.
Insights and Performance Visibility
Maintain dashboards and reports to provide visibility into product delivery progress, adoption trends, and key operational metrics.
Track and share product engagement and issue trends to support prioritization and product decision-making.
Minimum requirements:
Requires a BA/BS and minimum of 5 years' experience in a related field, including minimum of 2 years' experience in solutions management; or any combination of education and experience, which would provide an equivalent background.
Preferred Skills, Capabilities, and Experiences:
Experience supporting healthcare products, particularly in value-based care.
Experience with system and workflow mapping tools (e.g., Lucidchart, Miro, Visio).
Background working with third-party vendors or integrations across a digital health product stack.
Comfort working in a high-growth environment with evolving priorities and limited structure.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
