Data Center Operations Manager

Amazon • Severn, MD • 1d ago

Description

As a Data Center Operations Manager with Amazon Web Services you will support the National Mission in a challenging, but rewarding environment.

Amazon Web Services (AWS) is a fast-paced technology company and a leader in the world of Data Centers. We are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive and vision to take Amazon Data Center Operations to the next level. The successful candidate will have experience managing people with varying skillsets, devising strategies, mentoring people in all levels, sponsoring projects, and proposing technical solutions.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities

Prioritize and assign trouble tickets to data center technicians and operators

Routinely review ticket queue for large events and address accordingly

Coordinate change management resources

Guide, train, and educate data operations technicians on the best practices related to all service owner issues

Manage and deliver mid-size projects

Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

Manage a diverse team of data technicians with varying skills

Provide weekly report to the data center cluster manager

Maintain the on-call schedule coordinating absence and vacations

Recruit and train data technicians to ensure appropriate staffing levels

Host weekly staff meetings

Write and deliver performance reviews for staff

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

Associate's degree or above, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)

Current, active US Government Security Clearance of TS/SCI with Polygraph.

2+ years of managing personnel or equivalent leadership experience.

Preferred Qualifications

Bachelor's degree in an IT-related field or an equivalent combination of education and experience.

2+ years of experience in a Data Center environment.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $115,800/year in our lowest geographic market up to $200,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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