Clerical Assistant

COUNTY OF RICHLAND • Richland Center, WI • 2w ago

JOB REQUIREMENTS: The purpose of this position is to perform a variety
of clerical duties to support the caseworkers for the Richland County
Child Support Agency. Essential Duties and Responsibilities Other duties
may be required and assigned. Operate a multi-line telephone system.
Provide customer service in-person and over the telephone with the
ability to explain basic information regarding the child support program
and document all communication with case participants. Process incoming
and outgoing mail and faxes. File information related to child support
cases. Receipt customer payments in person and by phone. Assist the
child support caseworkers in obtaining information for the purpose of
locating, establishing, and enforcing child support cases. Scan and
e-file documents for electronic retention. Under the direction of the
caseworkers, set up appointments, submit correspondence to case
participants, employers, and attorneys. Schedule genetic testing
appointments, complete necessary paperwork, and conduct genetic tests.
E-file any applicable documentation. Obtain wage information on case
participants for caseworkers to utilize in the review process. Complete
local investigations on non-custodial parents to determine contact
information and employment status utilizing a variety of local, state,
and national databases and resources. Prepare service paperwork and
submit to the county sheriff\'s office or service processors. E-file
affidavits regarding service and submit invoices to accounts payable.
Perform data entry accurately and efficiently. Maintain confidentiality
of client information as required by State and Federal Regulations
including IRS Data Security and Recordkeeping requirements. Participate
in trainings including computer system training. Attends trainings and
meetings. Performs other duties as assigned or apparent. Minimum
Training and Experience Required to Perform Essential Job Functions High
school diploma or equivalent and one-year relevant experience in an
office setting; or equivalent combination of
education/training/experience to provide the required knowledge, skills,
and abilities. Bilingual preferred. This is an on-site position that
does not offer remote work. This position does not offer H-1B
sponsorship. *** APPLICATION INSTRUCTIONS: Apply Online:
www.co.richland.wi.us E-Mail a Work Application:
justin.siemens@co.richland.wi.us

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