Front Office Manager (Franchise)

Wyndham Hotels & Resorts • San Diego, CA • 2w ago

The franchised Days Inn by Wyndham location in San Diego, California is seeking a Front Office Manager (Franchise) to join its team at the Days Inn by Wyndham San Diego Hotel Circle.

The Role

We are seeking a highly motivated and experienced Front Office Manager to oversee the daily operations of our hotel's front desk. As the Front Office Manager, you will be responsible for ensuring exceptional guest service, managing the front desk staff, and maintaining accurate records. You will play a key role in ensuring that our guests have a memorable and enjoyable stay at our hotel. This position reports directly to the General Manager.

What you'll do

Manage and supervise the front desk staff, ensuring that they provide exceptional guest service at all times

Oversee the daily operations of the front desk, including check-in, check-out, and guest inquiries

Maintain accurate records of guest information, room availability, and financial transactions

Resolve guest complaints and issues in a timely and professional manner

Collaborate with other departments to ensure a seamless guest experience

You'll be successful if you have

As the Front Office Manager, you will utilize your exceptional communication and interpersonal skills to provide outstanding guest service and manage the front desk staff. Your strong leadership and problem-solving abilities will be essential in resolving guest complaints and ensuring a seamless guest experience. Proficiency in Microsoft Office and hotel management software will be necessary to maintain accurate records and manage daily operations. Fluency in a second language, while not required, would be beneficial in communicating with guests from diverse backgrounds.

Required Qualifications/Experience

3+ years of experience in a front office management role

Excellent communication and interpersonal skills

Strong leadership and problem-solving abilities

Proficient in Microsoft Office and hotel management software

APPLY

Brand: Days Inn by Wyndham

Location: San Diego, California, United States, 92108

Employment Status: Full-time

Pay: $73,000

This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, "WHR") as a courtesy to an independently owned and operated hotel under one of WHR's hotel franchising subsidiaries ("WHR Subsidiaries") (WHR and WHR Subsidiaries collectively, the "WHR Entities"). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.

If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.

None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.

Wyndham and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, national origin, age, citizenship, sexual preference/orientation, gender identity, marital status, veteran status, disability, or any other status protected by law. Wyndham will provide reasonable accommodation to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. Wyndham Hotels & Resorts embraces an inclusive culture that welcomes all. If you require a reasonable accommodation to complete an application, please email your request to: Mycareer@Wyndham.com with the job title and location to which you are applying, and we will do our best to assist.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. All decisions regarding employment with a franchisee are in the sole and absolute discretion of the franchisee, and not Wyndham Hotel Group (WHG) or any of its subsidiaries. WHG will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. Please contact the franchisee directly to the extent you need assistance in completing forms or otherwise participating in that franchisee's application process.

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