Account Manager

ABM Industries • Coral Gables, FL • 6d ago

Overview

The Account Manager is responsible for multi-site performance of cleaning services. Has direct responsibility for supervising custodians staff including training. It is imperative that he/she controls the supply inventory for the site and works with the customer personnel at the site to address and make an action plan for any service issues. The Assistant Account Manager must also perform the following duties personally or through other supervisory personnel; overseeing inspections, quality control, scheduling of periodic work and inventory control of equipment and supplies at the account(s).

Essential Duties

Leads custodians on a day to day basis to ensure that services are performed as contracted

Interact with customer(s) contacts daily to obtain feedback on services.

Evaluates and monitors routine work and projects regarding progress

Ensures the follow through of the corrective action plans to guarantee satisfactory resolution of customer complaints and needs.

Plans, develops and prioritizes projects and weekly work plans.

Implement and manage the company's quality control monitoring and safety programs.

Ability to oversee projects from concept to completion

Provide direction/information to zone managers and staff

Ensure coordination/execution of work within client environment with minimal disruption

Manage and maintain facility management tasks as assigned

Contributes to a safe and working environment by participating in safety calls, training and being prepared to act should a health or safety emergency occur

*Job duties may be modified at any time.

Minimum Requirements

Excellent oral and written communication skills.

Excellent leadership skills, ability to build and lead teams.

Highly organized.

High energy level with strong commitment to service quality

Familiar with floor care procedures

Must have a minimum of 1 - 3 years of operational experience in managing hourly and supervisory personnel

The ability to work flexible hours, including holidays and weekends

Experience in a custodial setting is a plus

REQNUMBER: 117926

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

Similar Jobs

US Tech - GenAI Tech Lead Senior Manager

PwC • Miami, FL • 20h ago

Management & Administrative

Specialty/Competency: Software Engineering Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 20% At PwC, our people in software and product innovation focus on developing cutting-edge softwa...

20h ago

Go to Apply