Sales Operations Manager

Verint Systems, Inc. • Hartford, CT • 1w ago

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .

Overview of Job Function:

The Sales Operations Manager is responsible for overseeing and enhancing our sales operations, processes, and systems to drive revenue growth and operational excellence in the Americas.

Principal Duties and Essential Responsibilities:

Sales Process and Workflow:

Implement and optimize sales processes and workflows to enhance productivity and efficiency.

Collaborate with sales leadership to define and document sales procedures, guidelines, and best practices.

Identify process bottlenecks, gaps, and areas for improvement and propose solutions.

Sales Data Analysis and Reporting:

Gather, analyze, and interpret sales data to generate actionable insights and recommendations.

Prepare and present regular reports on key sales metrics, including pipeline health, conversion rates, and revenue forecasts.

Identify trends, patterns, and opportunities to drive sales performance and revenue growth.

CRM Management and Administration:

Manage and administer the Customer Relationship Management (CRM) system, ensuring accurate and up-to-date data.

Provide training and support to the sales team on CRM usage, including data entry, reporting, and pipeline management.

Collaborate with IT and sales operations teams to implement system enhancements and integrations.

Sales Forecasting and Territory Management:

Support the sales team in creating accurate sales forecasts, taking into account historical data, market trends, and sales pipeline analysis.

Assist in territory planning and management, including territory assignments, segmentation, and adjustments.

Monitor and analyze territory performance to identify opportunities for optimization and growth.

Sales Tools and Technology:

Evaluate, implement, and manage sales tools and technologies to support the sales process, such as sales enablement platforms, proposal software, and sales analytics tools.

Provide training and support to the sales team on the effective use of sales tools and technologies.

Stay updated on emerging trends and advancements in sales technology and make recommendations for adoption.

Minimum Requirements:

Bachelor's degree or equivalent work experience

Minimum 6+ years overall functional experience working in working in Sales and/or Sales operations roles

Experience working with concepts, practices, and procedures in Sales Operations

Demonstrated ability to lead and develop a department and department staff members

Excellent analytical and business intelligence skills

Strong presentation skills

Exceptional written and verbal communication skills

Strong communication skills needed to interface with multiple levels both within the organization

Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

Expertise in Salesforce

Background in SaaS / Cloud

Software industry experience

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