Customer Experience Business Partner - 88811

Schneider Electric MA • Middletown, PA • 1w ago

DESCRIPTION/RESPONSIBILITIES: Schneider Electric has an opportunity at our Middletown, Pennslvania, facility for a Customer Experience Business Partner.

Great people make Schneider Electric a great company. Drives customer focus and ensures that the delivery experience is continuously improved and issues are resolved quickly.

What do you get to do in this position?

Collaborate with customers to improve their delivery experience on all shipments being shipped into the DC Territory

Collaborate effectively with key stakeholders: Area Channel Management, GSC Planning, GSC Transport, Digital CX, GSC Plants

Coordinate customer visits throughout the DC territory

Manage Medallia surveys and alerts

Improve # of survey responses

Improve Survey Response Rate

Manage Customer Escalations from Channel and from customers directly

Identify and Execute projects to improve customer experience using CX & Quality tools:

Customer Journey Mapping & 8D Problem Solving

Conduct Customer-focused training to increase Site Customer Centricity

Support and drive adoption of strategic CDX initiatives

Key Responsibilities

Drive Customer Centricity as Customer Experience advocate

Ensure the Customer Experience is measured according to the Business priorities.

Execute an improvement action plan with Business stakeholders.

Solve Customer escalations quickly and prevented from recurring

This job might be for you if:

Bachelor's Degree in Business, Computer Science, Supply Chain, Logistics or equivalent

3+ years of experience in a related field (customer-facing preferred)

Excellent verbal and written communication skills

Excited to meet with customers and other stakeholders

Ability to prioritize tasks effectively and efficiently and drive tasks to closure

Leadership and influencing skills

Must be a self-starter, highly motivated, and able to work with autonomy

Strong problem-solving skills and experience with root cause analysis

Excellent Digital Acumen (SAP / Manhattan / Oracle / Medallia preferred)

We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Similar Jobs

Senior Project Manager

Humana • Harrisburg, PA • 12h ago

Management & Administrative

Become a part of our caring community and help us put health first The Enterprise AI organization at Humana is a pioneering force, driving AI innovation across our Insurance, CenterWell, and Corporate segments. By collab...

12h ago

Go to Apply

Customer Service Representative

Select Medical • Camp Hill, PA • 20h ago

Management & Administrative

Overview Customer Service Representative (On-site, Camp Hill, PA) Starting at $16/hr Why work for Select? We are committed to your growth and success! -Career Advancement opportunities -Competitive pay, benefits and PTO...

20h ago

Go to Apply

Strategic Account Manager, NA Telco Operators

Meta • Harrisburg, PA • 20h ago

Management & Administrative

Summary: Imagine a world where physical distance and device limitations do not hinder our desire to connect with each other. At Meta we build tools that help people feel connected - anytime, anywhere. We are developing t...

20h ago

Go to Apply

Strategic Account Manager, NA Telco Operators

Meta • Harrisburg, PA • 20h ago

Management & Administrative

20h ago

Go to Apply

Business Development Manager - Southern Maryland/D.C.

Select Medical • Mechanicsburg, PA • 1d ago

Management & Administrative

Overview Join our NovaCare sales team in the Southern Maryland/Washington D.C. area! Business Development Manager Full-Time Base salary of $65,000 - $70,000, based on experience, plus quarterly bonuses and mileage reimbu...

1d ago

Go to Apply

Customer Service Representative

TEKsystems • Harrisburg, PA • 1d ago

Management & Administrative

Description EZ Pass - Customer Service Representative Job Description Start Date: June 2025 Schedule: Monday through Friday (Day shift) Location: 300 East Park Drive, Harrisburg, PA 17111 (Fully on-site, opportunity to a...

1d ago

Go to Apply

Named Account Manager -SLED Mid Market- PA/NJ/NY

Proofpoint • Harrisburg, PA • 1d ago

Management & Administrative

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company pro...

1d ago

Go to Apply

Operations Manager - Returns - East Coast Fulfillment Center

Nordstrom • Elizabethtown, PA • 1d ago

Management & Administrative

Job Description Schedule - C Shift: Saturday-Monday, 6:00AM-6:00PM The Operations Manager is a seasoned leader with several years of experience leading and developing teams in support of the business strategy in processe...

1d ago

Go to Apply

Outbound Operations Manager

Covetrus • Elizabethtown, PA • 1d ago

Management & Administrative

Reference #: R-12289 Operations Manager - Outbound, Animal Health Our Elizabethtown, PA location is seeking an Outbound Manager responsible for managing the outbound operation of the Distribution Center to ensure timely...

1d ago

Go to Apply

Customer Service Representative

Abel Personnel, A+ Teachers • Harrisburg, PA • 1d ago

Management & Administrative

Join Us as a Inbound Customer Service Representative! Take the leap into an opportunity where your professionalism, dedication, and attention to detail shine. We're seeking Inbound Customer Service Representatives ready...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.