Customer Service Representative

WM • Lodi, CA • 1w ago

Grow your career! Grow your network! Grow with WM! If you bring the passion for customer service, we will give you a fun and engaging work environment, a great compensation and benefits package, and opportunities to grow with our organization. Waste Management is looking for goal oriented, Customer Focused Inbound Service Representatives like you to provide world-class customer service to our customers. What are you waiting for apply today?

We are looking for an onsite representative to be our first line of help for incoming customer calls (In Lodi, California)

I. Job Summary

The Customer Service Rep I position receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers expectations.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Fields customer service inquiries and processes transactions of low level complexity within business segment independently and proficiently:

Communicates concise and accurate information.

Confirms understanding of customer needs, issues, and requests.

Serves as the customers advocate by solving problems on the customers behalf by engaging the right department and people within Waste Management.

Escalates more complex issues to appropriate level.

Uses authorized system to gather information, provide information, and/or update customer records.

Provides standard information and education regarding service options, charges, billing, and contracts.

Adheres to service and operational standards established for the call center, including quality, productivity, Service Machine, safety and timeliness goals.

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: High School Diploma or GED (accredited).

Experience: None required.

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

Excellent verbal, written and analytical skills

Bilingual preferred

Computer skills - MS Office, Typing Skills

Professional phone etiquette

Ability to multi task.

Ability to react well under pressure and treats others with respect

Identifies and resolves problems in a timely manner

Prioritizes and plans work activities

Focuses on solving conflicts and listening to others without interrupting

Is consistently at work and on time

Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards.

Balances team and individual responsibilities and helps build a positive team spirit

Adapts and able to deal with frequent changes in the work environment

Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.

Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: office setting; Training schedule is M-F 8a-4:30p (First 8 weeks). After training, schedule will either be 830-5 or 8-5, depending on our needs.

The expected starting pay range for this position across the U.S is $22.50. This pay represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Go to Apply

Share this job

Similar Jobs

Operations Manager- CA

CVS Health • Stockton, CA • 3d ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

3d ago

Go to Apply

Warehouse Administrative Assistant

C&S Wholesale Grocers, Inc. • Stockton, CA • 1w ago

Management & Administrative

Position Overview As an Administrative Assistant, you will perform general clerical and administrative duties to assist department, supervisors and managers. This is a First shift position, Tuesday through Saturday, star...

1w ago

Go to Apply

Enterprise Account Manager

Comcast • Stockton, CA • 1w ago

Management & Administrative

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascin...

1w ago

Go to Apply

Warehouse Operations Manager

Pactiv Evergreen • Stockton, CA • 1w ago

Management & Administrative

Overview The Warehouse Operations Manager oversees the daily operations of warehouse activities, including process optimization, safety, workforce management, and financial oversight. This role focuses on maintaining ope...

1w ago

Go to Apply

Warehouse Operations Manager

Pactiv Evergreen • Stockton, CA • 1w ago

Management & Administrative

1w ago

Go to Apply

Group Leader - Customer Service

CSL Plasma • Stockton, CA • 1w ago

Management & Administrative

Job Description Summary Responsible for training and coaching the reception staff and facilitating efficient donor flow through the center. Additional duties include registration of qualified, applicant and transfer dono...

1w ago

Go to Apply

Customer Service Associate

Walgreens • Stockton, CA • 2w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2w ago

Go to Apply

Field Service Coordinator

Clean Harbors • Stockton, CA • 2w ago

Management & Administrative

Clean Harbors in Stockton, Ca is seeking a Field Service Coordinator to logistically multi-task; specifically as it relates to employee selection, planning, organizing and scheduling. This person will communicate with th...

2w ago

Go to Apply

Operations Manager Trainee

WM • Stockton, CA • 3w ago

Management & Administrative

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disa...

3w ago

Go to Apply

(USA) Operations Manager

Walmart • Stockton, CA • 3w ago

Management & Administrative

Position Summary... What you'll do... Initiates directs and participates in community outreach programs by encouraging and supporting associates and managers in serving as goodmembers of the community establishing and ma...

3w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.