Customer Service Specialist (#6472)

Recology Cleanscapes • Seattle, WA • 1w ago

City:
Seattle
Location:
1161 - Recology King County- Office Fidalgo
Subsidiary Name:
Recology King County
You can G.R.O.W. with Us by becoming our Customer Service Specialist 1
This position will be located at our South Seattle office (plenty of free parking) 3 days a week.
THE ROLE
Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature.
ESSENTIAL RESPONSIBILITIES INCLUDE, AND NOT LIMITED TO:
Answers telephone or greets customers at counter.
Provides information about collections, rates, billing, and account status promptly and correctly.
Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Six months of related experience and/or training.
Computer programs, including Microsoft Office suite of applications.
High school diploma or GED required.
Bachelor's degree preferred.
Skill and/or Ability to:
Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
Demonstrates ability to use computers and technology capabilities.
Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
Effectively and productively engages with others and establishes trust, credibility, and confidence.
Promotes collaboration and assists others with their initiatives and efforts.
Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.
RECOLOGY OFFERS:
An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
An inspired company mission driven to use

Similar Jobs

Security Operations Manager

Allied Universal • Seattle, WA • 6h ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

6h ago

Go to Apply

IT Project Manager (INFOSEC/SYSANALYSIS)

Naval Sea Systems Command • Keyport, WA • 6h ago

Management & Administrative

Summary You will serve as an IT PROJECT MANAGER (INFOSEC/SYSANALYSIS) in the CYBER ENGINEERING & ADVNACED TECH DIVISION of NAVUNSEAWARCENDIV KEYPORT WA. Responsibilities You will manage the planning and successful ex...

6h ago

Go to Apply

Account Manager, Cloud Sales Center, ISV

Amazon • Seattle, WA • 6h ago

Management & Administrative

Description Would you like to be part of a team focused on delighting customers of all sizes, across a number of ISV categories and industries? Do you have the sales acumen and technical aptitude to drive adoption of clo...

6h ago

Go to Apply

Experience Center Operations Manager

Microsoft Corporation • Redmond, WA • 6h ago

Management & Administrative

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more-and the Customer Engagement Team (CET) is where that mission comes to life. As part of the Commercial Solution Are...

6h ago

Go to Apply

Growth Marketing Manager, Lifecycle

Lyft • Seattle, WA • 6h ago

Management & Administrative

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Lifecycle Growth Marketing team engages with mi...

6h ago

Go to Apply

Supply Chain Manager, Consumables Amazon Vendor Services

Amazon • Seattle, WA • 6h ago

Management & Administrative

Description Are you interested in leading high impact projects and working cross-functionally to deliver top selection and delight end Customers? This is your chance to help build strategic relationships and drive busine...

6h ago

Go to Apply

Administrative Assistant

Adecco US, Inc. • Redmond, WA • 6h ago

Management & Administrative

Adecco is assisting one of their top clients with their search for an Administrative Assistant in Redmond, WA This Administrative Assistant role is paying $31/hr. Performs a variety of complex administrative functions fo...

6h ago

Go to Apply

Senior Supply Chain Manager, SWA Capacity Planning

Amazon • Bellevue, WA • 6h ago

Management & Administrative

Description Are you an experienced Business Operator with a strong work ethic? Do you enjoy solving complex optimization problems? If yes, this opportunity will appeal to you. At Amazon, we're working to be the most cust...

6h ago

Go to Apply

Supply Chain Manager, Consumables, Amazon Air

Amazon • Bellevue, WA • 6h ago

Management & Administrative

Description Amazon Air (AIR) is seeking highly motivated individuals to identify and develop game-changing air transportation solutions for Amazon's middle-mile transportation network, with the aim of ultimately improvin...

6h ago

Go to Apply

Supply Chain Manager , MTP Central Planning

Amazon • Bellevue, WA • 6h ago

Management & Administrative

Description Looking for your next challenge? North America Sort Centers (NASC) are experiencing explosive growth and looking for a skilled, highly motivated and experienced Supply Chain Manager with leadership experience...

6h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.