Services Manager - Remote (25-18)

Spok, Inc. • Hopkins, MN • 1w ago

Description Essential Duties and Responsibilities Account Management: Support Spok Sales efforts Manage client relationships during and post implementation Monitor project status, assisting with project direction and helping to facilitate solutions Ensure overall project quality Review and prioritize new logo, upgrades, and add-on implementation opportunities Backup Project Managers, including but not limited to: facilitate discussions on product; understand products; conduct project management duties Resource Management: Manage group workload and resource scheduling across multiple projects Conduct interview and select new staff members Plan and coordinate the on-boarding/mentoring of department resources Coach and mentor team members, assist with their professional development Communication: Meet with client and Spok team members to resolve issues Apply methodology, product knowledge and expertise to project staff and clients Maintain professional presence with project staff and clients Conduct and help facilitate the "sales to implementation" and "implementation to support" hand-offs Administration: Help manage timecard entries using departmental tools and technology Complete annual performance reviews and ensure compliance with Spok policies and procedures Manage administrative T&E Attend project planning, departmental and company meetings Professional Development: Complete new release product training in a timely manner Demonstrate and expand upon domain expertise Provide mentorship and training Supervisory Responsibilities: Directly supervises 10-20 employees in the department Required Skills, Education, and Experience Bachelor's degree 3+ years project management experience Demonstrated effective leadership skills Advanced written and oral communication skills Willing to identify, own, and solve problems independently and as part of a team Understanding of new system implementation and installation processes Ability to identify key issues through accurate problem triage Linux knowledge Telephony hardware experience Working knowledge of Microsoft Visio Working knowledge of Microsoft Project Strong understanding of relational database structure in the Spok environment Understanding of network infrastructure and how it affects Spok Previous supervisory experience a MUST Pay and Benefits: There are a host of factors that can influence final salary for a position at Spok, including, but not limited to, geographic location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at Spok that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At Spok, you will receive comprehensive benefits such as; three robust health, pharmacy, vision and dental care plans including a health savings account option, wellness, financial wellness, retirement, family support, continuing education, and time off benefits. Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok solutions. Spok enables smarter, faster clinical communication. Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc. At Spok, Inc., we provide equal opportunity to all employees and qualified applicants without regard to race, color, creed, religion, national origin, gender, sexual orientation, age, gender identity, genetic information, pregnancy, disability, protected veteran status, or any other protected status or characteristic. Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935 Spok is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities Should you have a disability and need assistance or accommodation in the application process, contact Human Resources at 1-800-852-8935

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