This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12753707 **BCforward is
currently seeking a highly motivated
ServiceNow Technical Consultant- Performance Analytics, Remote
opportunity!
Position Title:** ServiceNow Technical Consultant- Performance
Analytics
Location: Remote
Anticipated Start Date: 06/02
Please note this is the target date and is subject to change. BCforward
will send official notice ahead of a confirmed start date.
Expected Duration: 12+ months contract + Renewable
Job Type: [FULL TIME (>=40 HRS WEEKLY) [CONTRACT], [REMOTE]
Pay Range: \$55 - \$65/hr
Please note that actual compensation may vary within this range due to
factors such as location, experience, and job responsibilities, and does
not encompass additional non-standard compensation (e.g., benefits, paid
time off, per diem, etc.).
Job Description:
Job Summary:
We are seeking a ServiceNow Technical Consultant with hands-on
experience in implementing and optimizing Performance Analytics (PA)
within ServiceNow. The ideal candidate will possess the Performance
Analytics Micro-Certification and have a strong foundation in
ServiceNow architecture, KPIs, dashboards, and reporting.
Key Responsibilities:
ServiceNow certifications such current ServiceNow Certified System
Administrator (CSA) certification, and at least one Certified
Implementation Specialist (CIS) designation in the target competency
ServiceNow Performance Analytics Micro-Certification is
mandatory.
Lead the design and implementation of **ServiceNow Performance
Analytics** solutions for enterprise clients.
Translate business requirements into technical solutions using KPIs,
scorecards, breakdowns, and widgets.
Develop and maintain dashboards, reports, and analytics to provide
actionable insights to stakeholders.
Collaborate with functional teams to integrate PA with other
ServiceNow modules (e.g., Incident, Change, Problem).
Support performance tuning, testing, and documentation throughout
the project lifecycle.
Provide technical expertise, configuration, and best practices on PA
capabilities and roadmap.
Conduct workshops, training sessions, and demos for client
stakeholders.
Required Qualifications:
Bachelor\'s degree in computer science, Information Technology, or
related field.
At least 8+ years of configuration/development experience for
complex, highly-capable, target competency technologies - inclusive
of integrations.
ServiceNow Performance Analytics Micro-Certification is
mandatory.
Demonstrated ability to advise customers on the proper use of the
Common Service Data Model (CSDM) and its implications across
ServiceNow products
Experience with Web Technologies (XML, HTML, JavaScript, Web
Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working
with SaaS technologies
Proficiency in building Performance Analytics solutions: indicators,
breakdowns, data collectors, widgets, and dashboards.
Strong knowledge of JavaScript, Glide APIs, and ServiceNow platform
configuration.
Experience with ServiceNow modules such as ITSM, ITOM, or HRSD.
Familiarity with Agile/Scrum project methodologies.
Preferred Qualifications:
Certified Implementation Specialist (CIS) - Performance Analytics or
other ServiceNow certifications.
Experience working in managed services, consulting, or enterprise
environments.
Strong communication and stakeholder engagement skills.
Data visualization or BI tool experience (Power BI, Tableau) is a
plus.
What We Offer:
Competitive salary and performance-based bonuses
Remote-friendly work culture
Learning and certification reimbursement
Opportunity to work on cutting-edge ServiceNow projects
Collaborative and inclusive team environment
Keywords:
ServiceNow, ServiceNow **Performance Analytics
Micro-Certification.
About BCforward:**
Founded in 1998 on the idea that industry leaders needed a professional
service, and workforce management expert, to fuel the development and
execution of core business and technology strategies, BCforward is a
Black-owned firm providing unique solutions supporting value capture and
digital product delivery needs for organizations around the world.
Headquartered in Indianapolis, IN with an Offshore Development Center in
Hyderabad, India, BCforward\'s 6,000 consultants support more than