Client Service Coordinator - 001259

Banfield Pet Hospital • Acworth, GA • 1w ago

Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. THE FIVE PRINCIPLES Quality ' The consumer is our boss, quality is our work and value for money is our goal. Responsibility ' As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality ' A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency ' We use resources to the full, waste nothing and do only what we can do best. Freedom ' We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIESLeadership ¢ Customer Focus ¢ Peer Relationships ¢ Integrity & Trust ¢ Action Oriented ¢ Listening Functional ¢ Preventative care and OWPs ¢ Communication Skills ¢ Client Service Skills ¢ Priority Setting ¢ Time Management CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills. Organizational ability ' Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Mathematical ability - Ability to add, subtract, multipl

Similar Jobs

Associate Technology Project & Program Manager

Wolters Kluwer • Kennesaw, GA • 3d ago

Management & Administrative

LOCATION: Hybrid - 8 days a month in the office. See posting for approved locations. OVERVIEW You will facilitate the execution of product operations as outlined by the Associate Director, Project & Program Managemen...

3d ago

Go to Apply

Operations Manager

Owens & Minor • Kennesaw, GA • 4d ago

Management & Administrative

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products...

4d ago

Go to Apply

Customer Service Representative

Applied Technical Services, Inc. • Marietta, GA • 5d ago

Management & Administrative

Customer Service Representative Job Details Job Location ATS CORPORATE OFFICE - MARIETTA, GA Position Type Full Time Indirect Job Category Customer Service Description Applied Technical Services, LLC ("ATS" or the "Compa...

5d ago

Go to Apply

Rep Administrative

Southern Company • Cartersville, GA • 1w ago

Management & Administrative

Administrative Representative Plant Bowen JOB SUMMARY This position will report to the Compliance and Support Organization, although actual job assignment will support entire plant based on business need. While working u...

1w ago

Go to Apply

General Manager

Stars and Strikes • Woodstock, GA • 1w ago

Management & Administrative

General Manager Stars and Strikes Entertainment Center is seeking a highly motivated management candidate who is ready to be part of a high volume, fast-paced, growing family entertainment center. The perfect candidate w...

1w ago

Go to Apply

Reservation Manager

U-Haul • Marietta, GA • 1w ago

Management & Administrative

Location: 120 James Aldredge Blvd, Atlanta, Georgia 30336 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to wo...

1w ago

Go to Apply

Client Service Coordinator - 001259

Banfield Pet Hospital • Acworth, GA • 1w ago

Management & Administrative

1w ago

Go to Apply

Customer Service Associate

Walgreens • Marietta, GA • 1w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1w ago

Go to Apply

Customer Service Associate

Walgreens • Acworth, GA • 1w ago

Management & Administrative

1w ago

Go to Apply

Preschool Administrative Assistant

Cadence Education • Kennesaw, GA • 1w ago

Management & Administrative

Company Overview Preschool Administrative Assistant Kennesaw, GA 30152 We're hiring immediately! Cadence Academy Preschool , part of the Cadence Education family, is currently seeking a Preschool Administrative Assistant...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.