Account Manager

HUB International • Grand Rapids, MI • 1d ago

Personal Lines Account Manager

Who We Are

At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

HUB is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 20,000 employees in over 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

What We Offer You

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!

Benefits you may enjoy working at HUB International Midwest-East:

Medical, Dental, and Vision (PPO, HMO, and HSA)

Comprehensive Wellness Program

401(k) Retirement Plan

Life and Disability Plans

Vacation, Holiday, Sick, and Personal Time Off

Pet Insurance

Bonus Program

Comprehensive Onboarding Program

Continuing Education / Personal Development Programs

Flexible Work Arrangements

Employee Engagement Events

Dress for Your Day Dress-Code

Service Awards

Here's Where You Come In

Lead the customer service function and client segment strategy for your book, retain clients and revenue, grow book by account rounding and asking for referrals. Reduce E&O exposure.

Job Responsibilities

Lead the customer service and client segmentation strategy for your book

Develop and maintain relationships with target market clients to ensure that service needs are met proactively

Manage client segmentation for your book of business, reviewed annually

Gain an understanding of client insurance objectives and make recommendations

Analyzes and compares insurance plans to determine suitability

Provide advice to clients on claims as needed

Coordinate with Sales Executives to ensure a smooth onboarding process

Act as liaison between clients and carriers to solve issues

Utilize carrier service centers as necessary

Retain clients and revenue

Lead your clients annual review process and deliver our customer service commitment based on client segmentation

Ability to effectively communicate rate increases in a way that highlights our value

Lead the remarket process with Associate Account Managers as necessary

Notify Channel Leader and Team Lead of at-risk accounts over $1k revenue

Grow book by account rounding and asking for referrals

Develop new business revenue from existing accounts via cross sell and referrals

Contact clients on monoline list and prior year lost business report for opportunities

Prepare and present insurance quotes to clients based on need

Reduce E&O exposure

Responsible for ensuring all appropriate documentation in Epic

Has an understanding of Michigan Essential Insurance Act and other regulatory requirements

Job Requirements

Valid Michigan Property/Casualty insurance license

Current with all necessary CE credits in required lines and states

3+ years' experience and demonstrated proficiency in insurance account management role

Superior customer service and problem-solving skills

Ability to work in a team environment

Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and agency management system

Department Account Management & Service

Required Experience:

Required Travel:

Required Education:

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program (https://hubinternational.jobs/e-verify/)

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Similar Jobs

In-Home Sales Consultant

Refloor • Kentwood, MI • 2h ago

Management & Administrative

In-Home Sales Consultant - Flooring Unleash your sales expertise and say goodbye to the limitations of a 9-5 grind! Join the ranks of Refloor, the fastest-growing Flooring Company in America, and embark on a thrilling ca...

2h ago

Go to Apply

Customer Service Representative

U-Haul • Grand Rapids, MI • 3d ago

Management & Administrative

Location: 500 and 532 Grandville Ave SW, Grand Rapids, Michigan 49503 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Cu...

3d ago

Go to Apply

Customer Service Representative

U-Haul • Byron Center, MI • 5d ago

Management & Administrative

Location: 701 68th St SW, Byron Center, Michigan 49315 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service...

5d ago

Go to Apply

SAP - Supply Chain Planning - IBP - PPDS - Manager - Consulting - Location OPEN

EY • Grand Rapids, MI • 6d ago

Management & Administrative

Location : Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

6d ago

Go to Apply

Customer Service

Robert Half • Grand Rapids, MI • 1w ago

Management & Administrative

Description We are looking for a dedicated Customer Service Representative to join our team in Grand Rapids, Michigan. In this role, you will collaborate closely with a dynamic sales team and directly engage with custome...

1w ago

Go to Apply

Sales Account Manager

BELFOR Property Restoration, Inc • Byron Center, MI • 1w ago

Management & Administrative

Compensation and Benefits BELFOR and BELFOR Franchise Group (BFG) offer competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insu...

1w ago

Go to Apply

Managed Services - Information Technology Client Engagment Management - Director

PwC • Grand Rapids, MI • 1w ago

Management & Administrative

Specialty/Competency: Managed Services Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in software and product innovation focus on developing cutting-edge software s...

1w ago

Go to Apply

Operations Manager

CVS Health • Wyoming, MI • 1w ago

Management & Administrative

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions compan...

1w ago

Go to Apply

Network Operations Manager

Davenport University • Grand Rapids, MI • 1w ago

Management & Administrative

Network Operations Manager li Network Operations Manager SALARY: $85,000 STATUS: Full-Time, Exempt DEPARTMENT: Information Technology - Network Computing Team LOCATION: Grand Rapids, W.A. Lettinga Campus REPORTS TO: Dire...

1w ago

Go to Apply

Network Operations Manager

Davenport University • Grand Rapids, MI • 1w ago

Management & Administrative

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.