Customer Account Manager

Aston Carter • Auburn Hills, MI • 10h ago

Job Title: Customer Account Manager

Job Description

We are seeking a Customer Service Account Manager (CAM) to join our dynamic customer service team in Auburn Hills, MI. As one of the world's largest manufacturers of glass products and solutions, we produce high-performance glass for various applications including architectural, residential, interior, transportation, and technical uses. In this role, you will be responsible for maintaining strong relationships with our customers, ensuring their needs and expectations are met. You will manage existing customer relationships, support customer orders, solve problems, and collaborate with our outside sales team.

Fully onsite in Auburn Hills

M-F 8am-5pm

Long term career opportunity

Responsibilities

Address and resolve customer inquiries, complaints, and issues in a timely and effective manner.

Possess deep knowledge of our products and product parameters to provide relevant information and recommendations to customers and Territory Sales Managers.

Work proactively to anticipate customer needs, identify potential issues, and develop solutions to improve service levels.

Troubleshoot and resolve customer service issues such as late delivery, billing problems, and pricing errors.

Oversee the processing of customer orders, ensuring accurate and timely delivery, and manage any changes or adjustments to orders as necessary.

Collaborate closely with the sales team to identify opportunities for improvement on the ordering process and Salesforce adoption of our Ecommerce system and Customer Portal.

Monitor customer satisfaction levels (OTIF), key performance indicators (KPIs), and service level agreements (SLAs), ensuring targets are met.

When necessary, escalate more complex issues to supervisors ensuring the customer's concerns are appropriately addressed.

Log customer interactions, complaints, and resolutions into customer relationship management (CRM/Salesforce) for record-keeping and future reference.

Work with other departments (such as billing, technical support, or shipping) to solve customer problems.

Essential Skills

Order entry

Order management

Data entry

Administrative support

Order processing

Account management

Excellent communication skills

Attention to detail

Ability to work with deadlines in a fast-paced environment

Customer service

Purchase order management

Logistics

Inside sales support

Additional Skills & Qualifications

2+ years experience working within account management

Strong problem-solving skills

Ability to multi-task

Effective time management

Pay and Benefits

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Auburn Hills,MI.

Application Deadline

This position is anticipated to close on Jun 5, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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