Overview
How You'll Make an Impact
As the Sr. Director of Account Management, you'll lead and cultivate a team of senior and junior staff (team size 10+), providing strategic direction and oversight for a large book of Epsilon CRM clients across a host of business verticals. This critical leader will be responsible for overseeing client relationships, account activation, and business growth for assigned and newly won accounts. The role is pivotal in ensuring thriving client relations, exemplary account management, efficient project execution, and flawless campaign implementation. You'll partner closely with other agency teams, delivery organizations, and cross-departmental partners to drive revenue growth, maintain client satisfaction, and uphold ROI-focused practices to bolster our market share. The work is fun. The work is important. The impact is substantial. If you are someone who leads your responsibilities and loves making things happen. This might be the perfect opportunity. Direct Marketing Experience is a must.
What You'll Achieve
Offer consultative, strategic guidance to your team regarding assigned client portfolios.
Lead key client presentations, supervise new client onboarding, and conduct performance review/planning sessions.
Cultivate collaborative partnerships with the sales team and leadership to further client expansion.
Supervise account execution within the team, reporting on critical metrics and implementing program adoption strategies while addressing potential risks.
Represent Account Management and client needs at executive level.
Lead a team of experts, including Directors and Managers, that own programmatic execution.
Foster strong cross-team partnerships to facilitate successful collaboration.
Guide internal resource priorities to ensure timely launches and enhance delivery for each client.
Inspire change by encouraging continuous improvement.
Create a collaborative environment that promotes the respectful exchange of ideas.
Collaborate with senior AM leadership to refine processes, establish standard methodologies, and explore innovative approaches for departmental enhancement.
Develop team members through consistent training, coaching, and leadership.
Manage team and individual performance through formal and informal feedback processes.
Define clear career paths for team members, identifying and addressing performance-related issues swiftly.
Work with other managers to establish standards and guidelines.
Drive product, tool, process, and standards adoption throughout the team.
Create a culture of training and knowledge-sharing within the team framework.
Proactively address urgent team issues and communicate resolutions effectively.
Identify and remove barriers to success for team members by consulting on potential issues and resolutions.
Drive operational scalability and efficiency across all accounts, promoting standardization and automation.
Master the capabilities of our tools and systems to guide the team on efficient launch methods and troubleshooting support.
Who You Are
What You'll Bring With you:
9+ years in media or account planning, with significant experience in developing multi-channel marketing plans. Deep experience in both online and offline marketing is a must.
6+ years with increasing responsibility in client service/account management
5+ years of people managing experience, leading a team and managing 5+ direct reports in an account management/client service team.
Outstanding client service, ability to understand business needs, strong presentation, and writing skills.
Organized, self-starting individual capable of managing multiple projects while consistently exceeding objectives.
Strong entrepreneurial attitude, thriving in a dynamic, fast-paced environment.
Ability to successfully partner at all levels of an organization and client base.
Quick learner with critical thinking skills, capable of identifying areas for improvement and taking action.
Ability to manage through influence and gain consensus in a cross-functional environment.
Proven ability to leverage team experience and knowledge for continuous process improvement and results.
Why you might stand out from other talent:
Bachelor's degree preferred
Prefer experience in following industries: Not-For-Profit, Financial Services, Telecommunications, Media, Sports, Health & Fitness, Insurance, Travel, Hospitality
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice. (https://www.youtube.com/watch?v=xpjtfpntuv8&t=1s)
Base Salary: $139,500 - $232,500
Actual compensation within the range will be dependent upon, but not limited to the individual's skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.
Additional Information
When You Join Us, We'll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
Act with integrity. We are transparent and have the courage to do the right thing.
Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
Innovate with purpose. We shape the market with big ideas that drive big outcomes.
Respect all voices. We embrace differences and foster a culture of connection and belonging.
Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
Time to Recharge: Flexible time off (FTO), 15 paid holidays
Time to Recover: Paid sick time
Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
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