This job was posted by https://idahoworks.gov : For more information,
please see: https://idahoworks.gov/jobs/2380178
Aberdeen-Springfield Canal Company
PO Box 857
144 South Main Street
Aberdeen, Idaho 83210
office@ascanal.org
Phone (208) 397-4192 Fax (208) 246-0216
The Aberdeen-Springfield Canal Company (ASCC) is seeking capable,
self-motivated individuals to fill Information Technology Specialist
(Desktop and Network Support) positions on a full-time pr part-time
basis.
Under direct supervision of the Aberdeen-Springfield Canal Company
(ASCC) General Manager, the Information Technology Specialist (IT
Specialist) is responsible for providing technical support and
maintenance for desktop systems, network infrastructure, and related IT
services. This role ensures the smooth operation of hardware, software,
and network systems, delivering high-quality support to end-users and
maintaining organizational IT security and performance standards.
Duties and Responsibilities
Installs, configures, and troubleshoots desktop hardware, operating
systems (Windows) and software applications.
Provides all levels of support for end-user issues, including
password resets, software installations, and peripheral
connectivity.
Performs routine maintenance, updates, and backups on desktop
systems to ensure optimal performance.
Assists with onboarding new employees by setting up workstations,
accounts, and access permissions.
Installs and maintains canal system known as Supervisory Control and
Data Acquisition (SCADA).
Troubleshoots Microsoft Office software along with the
Windows-configured workstations.
Monitors and maintains network infrastructure, including routers,
switches, firewalls, and wireless access points.
Troubleshoots network connectivity issues and ensure reliable
performance for LAN and VPN systems.
Assists in configuring and managing network security protocols, such
as firewalls, intrusion detection systems, and access controls.
Supports VoIP systems and other communication technologies.
Manages user accounts, permissions, and group policies in Active
Directory or similar systems.
Performs system updates, patch management, and antivirus scans to
maintain security compliance.
Perform server and security audits, and system backups and recovery.
Documents IT procedures, system configurations, and help calls in a
knowledge base.
Maintains an inventory of IT equipment, including desktops, laptops,
printers, and networking devices.
Coordinates repairs or replacements for faulty hardware and manage
vendor relationships for warranty claims.
Plans and executes hardware refresh cycles in alignment with ASCC
needs.
Provides training and guidance to end-users on software
applications, IT policies, and best practices.
Creates user guides or FAQs to enhance self-service capabilities for
common IT issues.
Works with the General Manager to implement new technologies,
upgrades, or system migrations.
Participates in IT projects, such as network expansions, cloud
integrations, antenna installations, and/or cybersecurity
enhancements.
Stays updated on emerging technologies and recommends improvements
to IT systems.
Crosscutting Duties and Responsibilities
Works collaboratively, cooperatively, and in coordination with
fellow team members and with others in the organization; treats them
with respect, courtesy, and consideration; and shows understanding
and the appropriate support of other team members to help get the
job done.
Provides information, guidance, and resources to diverse groups of
customers, clients, and others outside of the organization; treats
them in a friendly manner with professionalism, helpfulness,
respect, courtesy, and consideration at all times regardless of
circumstances.
Maintains regular, dependable attendance, and punctuality along with
a physical presence at the assigned worksite; interacts directly
with people or objects at the worksite on a regular basis.
Performs other duties as assigned and deemed necessary by the
General Manager.
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skills, and/or abilities required for
the position, but it is not a comprehensive list.
Experience and Education
At least two (2) years of experience in IT support, desktop
administration, or network troubleshooting.
Hands-on experience with Windows environment, Active Directory, and
network protocols (TCP/IP, DNS, DHCP).
Associates or Bachelors degree in Information Technology, Computer
Science, or a related field (or equivalent experience).
Preferred
Certifications CompTIA A+, Ne