BGIS is currently seeking an Operations Manager to join the team in Remote, US.
BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses
The Operations Manager oversees operations, budgeting, service delivery, projects, client relationships, health and safety, and emergency preparedness for the assigned portfolio. The Operations Manager leads or supports high-performance teams to drive efficiency and meet business obligations while exemplifying BGIS values. This role reports to and collaborates with the Director of Operations.
KEY DUTIES & RESPONSIBILITIES
People Leadership
Seek ways continuously to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives.
Collaborate with relevant stakeholders and oversee the implementation of facility related programs.
Resolve problems or conflict and maintain open communication with the client including providing regular written and verbal reports to ensure satisfaction.
Act as the focal point of escalation for issues pertaining to facilities managed.
Gather client insights to drive process improvements, build professional relationships with internal partners, and collaborate with the team to define priorities, share information, and promote best practices.
Portfolio & Client Relationship Management
Develop and maintain effective relationships with clients. Ensure ongoing client satisfaction.
Work with moderate to large-size portfolios; and/or facilities of moderate to high complexity; and/or contract requirements of moderate to high complexity.
Ensure facility uptime objectives are met and continued safe and reliable operations of the portfolio of facilities managed.
Oversee maintenance and repair activities and performance of internal technicians and service providers. Ensure work is completed on time, safely, and meets quality requirements.
Verify all relevant documentations (i.e. annual facility inspections, equipment data, project files, and other key items) are captured within service maintenance databases.
Work with relevant stakeholders to evaluate capital assets (such as equipment) and make recommendations for maintenance, repair and replacement and inclusion within both capital and operations budget.
Participate in cross-functional teams and committees, promoting operational synergies and ensuring alignment with BGIS's annual strategy and goals.
Contribute to the completion of other key initiatives as assigned.
Service Delivery Management
Proactively resolve conflicts, maintain open communication with clients and internal teams, and provide regular written and verbal updates to ensure satisfaction.
Recommend solutions and implement appropriate actions for users.
Optimize development, design, and delivery of process controls along with client and office needs.
Develop, implement, and administer reporting tools, draft operating procedures, and execute work in alignment with processes and guidelines while driving and measuring improvements.
Monitor service delivery performance against establi
shed metrics/key performance indicators.
Identify gaps, develop, and execute correction action plans to ensure all objectives are met.
Monitor all service requests to ensure within agreed upon scope and escalates to senior management, where required.
Promote opportunities for continuous improvement in operational processes and structures.
Ensure compliance to all legislated, corporate, and industry related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements.
Contribute to the completion of other key initiatives as assigned.
Prepares, gathers, consolidates, and reports routine and complex data.
Risk Management, Regulatory Compliance, and Emergency Preparedness and Safety
Execute emergency preparedness, risk management, disaster recovery and business continuity plans.
Collaborate with relevant stakeholders on incident management-related requirements.
Acts as focal point of contact and collaborate with Environmental, Health, Safety and Security team to ensure on-going compliance with all health and safety related legislation and requirements.
Collaborate with relevant stakeholders on incident management-related requirements.
Monitors and take responsibility for the safe delivery of all work performed within assigned portfolios.
Ensure all regulatory compliance requirements have been performed and all related documentations are created and maintained.
Project and Operations Budget Management
Assist with developing and managing budget for portfolio and project expenses. Collaborate with finance to ensure affordability, budget management and ongoing profitability.
Partner with relevant operations and finance teams for reports to monitor expenses.
Prepare and execute operational and plans and related estimated costs and budget for assigned portfolio.
Coordinate with relevant stakeholders to ensure internal project are delivered with minimum disruptions to facilities and all relevant data are received and updated into database.
Collaborate with procurement and supply chain administration teams to source and qualify vendors, source and procure goods and services.
Meet project deadlines and manage assigned program managers tactically.
Assists in preparation and supports multi-department and corporate annual budgeting and business plan process.
Recommends solutions for accounting discrepan cies. Seeks involvement of management, where required.
KNOWLEDGE & SKILLS REQUIRED
Associate Degree or equivalent work experience.
Solid facility operations and maintenance management abilities.
Proficiency with facility equipment and building systems.
Service delivery, budget, and vendor management abilities.
Well-developed communication, influence, persuasion, and negotiation skills with a focus on maintaining excellent clint relationships.
People leadership skills to motivate and monitor productivity of team members.
Project management abilities with track record of completing on time and within budget.
High degree of client service orientation and sense of urgency.
Emergency preparedness and business continuity planning and execution abilities.
Possess a sustainability mindset and seek to incorporate sustainable practices within assigned portfolio.
Continuous improvement and quality mindset able to identify and incorporate best practices wh ere applicable.
Expert knowledge of health and safety requirements. Possess a high degree of safety mindset.
Learner who maintains current knowledge and demonstrates solid ability to implement facility management services best practices.
Knowledge of current building standards, code, and legislative requirements.
Expert proficiency in computer applications including Microsoft Office tools.
Licenses and/or Professional Accreditation
Certified Facility Manager through International Facility Management Association (IFMA)
Certified Property Manager through Institute of Real Estate Management
Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
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