Phlebotomy Operations Manager

The Trustees of Columbia University in the City of New York • New York, NY • 23h ago

Job Type: Officer of AdministrationRegular/Temporary: RegularHours Per Week: 35Standard Work Schedule: 9 AM to 5 PMSalary Range: 80,000- 92,830The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.Position SummaryThe Phlebotomy Operations Manager supervises the activities of the outpatient central draw station located at 1111 Westchester Avenue. This central draw station primarily supports the Columbia University Faculty Practice physicians located at 1111 Westchester Avenue. It also supports other affiliated offsite practices affiliated with Columbia University and NewYork-Presbyterian Hospital.ResponsibilitiesClinical Duties Supervises and trains activities of phlebotomists according to established policies and procedures including supervision of specimen drawing, handling, ordering and processing of tests.Responsible for ensuring quality control and that OSHA policies and procedures are followed.Supervises operations of the patient care center including monitoring wait time of patients and ensuring patient satisfaction. Resolves patient complaints and troubleshoots lab errors.Interacts with physician's offices including troubleshooting problems, answering questions regarding test requisitions, specimen handling and test additions.Maintains phlebotomy statistics.ecOrganizes courier pick up schedule and ensures that specimens are prepared and held according to guidelines and are sent to the appropriate testing facility.Ensures specimen integrity by enforcing the laboratory's procedures for collection, handling and processing including use of proper tubes and equipment.Liaison with the testing laboratory and follows all NYPH guidelines including quality control, quality assurance and safety.Ensure inventory and adequate supply of lab supplies, coordinate stat pick-ups as needed, troubleshoot and problem solve lab-related issues with providers, patients, and outreach lab as needed.Support communication of organizational initiatives, changes, or other issues as needed. Provide feedback to management on adoption and understanding. Serve as an advocate for CMA team when needed.Participate in debriefing and quality improvement practices to ensure quality patient care. Bring safety and quality events, concerns, and needs to debriefs/safety huddles. Collaborate with team members on quality-related projects.Increase transparency, encourage event reporting, and advance the safety culture by participating in and facilitating safety huddles, patient safety activities, culture reinforcement, and shared learning.Maintain patient privacy and confidentiality according to HIPAA requirements at all times.Keep current on all organizational, practice, and patient privacy policies (e.g., infection control, HIPAA) and required trainings.Maintain a safe and secure work environment by following all OSHA, EH&S, and public safety policies and guidelines.Works on special projects as requested.Performs blood collection as neededConforms to all applicable HIPAA, billing compliance and safety guidelinesPeople DutiesDirect oversight of assigned staff including recruiting and human resource management. Ensures approved HR strategy is implemented and adhered to. Ensures staff productivity benchmarks and quality measures are achieved. Develops remediation plans as needed. Establishes unit metrics and goals to measure effectiveness of retention strategies.M

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