Customer Service Representative

Datavant • Nashville, TN • 1d ago

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

You will:

Answer telephone call inquiries and promote appropriate products and services to customer

Research and resolve complaints to ensure customer retention and satisfaction

Paperwork generated from inbound customer service calls must be kept within 5 business days.

Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised

Maintain Customer Service voice mailbox by responding to voicemail calls no later than the next business day if there is a high volume of calls. Preferably, all calls will be responded to and/or returned within the business day.

Maintain departmental standard of answering and resolving inbound customer service daily

Maintain Customer Service email by responding to all emails within the same business day

Maintain and distribute incoming faxes the same business day in which they are received.

Provide backup support on the Customer Service phones whenever needed.

Provide backup training for new hires

Assist and provide support to Customer Service Supervisor

Identify and report errors and quality deficiencies

Identify problem areas and work on strategies that will improve the Customer Services Department.

Work with management to attain departmental goals

Work as a team with other customer service representatives to ensure optimum customer satisfaction

Perform other tasks and duties as necessary What you will bring to the table:

1 year customer service environment

Effective computer skills

Ability to work varying shifts from 7AM to 6PM.

Arrive to work on time and have exceptional Attendance Record

Excellent problem solving skills

Candidate must be very organized and be capable and willing to multi-task

Effective verbal, written , interpersonal communication and listening skills

Must be able to work effectively in a fast paced call center environment

Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.

Detail oriented with excellent problem solving skills, imagination and patience

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is:

$16.29-$19.69 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (https://www.datavant.com/eeo-commitment-statement) . Know Your Rights (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at peopleteam@datavant.com . We will review your request for reasonable accommodation on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy (https://www.datavant.com/privacy-policy) .

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