Customers Ops Healthcare Life Science Veeva CRM Manager

Deloitte • San Francisco, CA • 1d ago

Customers Ops Healthcare Life Science Veeva CRM Manager, Consulting

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work you'll do

Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies.

Responsibilities include, but are not limited to:

Help companies maximize the return for their digital sales enablement and sales operations infrastructure investment

Work with Sales Leadership on devising sales strategies aimed at improving sales productivity focused on sales process standardization, digital tool adoption, sales reporting (pipeline, performance)

Provide best-in-class services for planning, designing, deploying, and supporting digital sales technology tools

Offer end-to-end solutions including process analysis and design, requirements planning, business case development, analytics support, and administration support

Act in a mentoring capacity to support the career development of other colleagues

Responsible for business development efforts, including Statements of Work (SOW), proposal development, client presentations, etc.

Contribute to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting

Leads global CRM transformation initiatives/programs for pharma client across multiple regions

Provides project leadership, strategic planning, client relationship management, team management, business development, and thought leadership

The Team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

QualificationsRequired:

Bachelor's Degree or equivalent experience

Minimum 6 years of relevant experience in consulting or industry roles within Life Sciences or related sectors.

At least 4 years of hands-on experience advising, designing, and implementing Veeva CRM solutions.

Ability to travel up to 50% on average, based on the work you do and the clients you serve

Limited immigration sponsorship may be available

Preferred:

Minimum 1 year of demonstrated interest or experience addressing strategic challenges in the Life Sciences ecosystem, including medical, pharmaceutical, healthcare delivery, insurance, regulatory, or policy issues.

At least 2 years of experience working with commercial technology platforms or vendors supporting Sales, Marketing, or Service functions.

Minimum 2 years of experience with commercial Life Sciences platforms, such as CRM, Marketing/Campaign Management, Omni-Channel Engagement, Contact Center, Lead Management, or Post-Sales Support.

At least 2 years of deep, hands-on experience with the full stack of Veeva CRM capabilities, serving Life Sciences personas such as Field Sales, Key Account Management, Medical Science Liaisons, and Field Reimbursement Managers.

Minimum 1 year of experience working with related commercial cloud products that support field operations, including Veeva Promomats, Veeva Network, Veeva Nitro, and Veeva Align.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,600 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Customer_US

SS_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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