Front Office Supervisor

Crescent Hotels and Resorts • Cleveland, OH • 3w ago

Description

$500 Sign On Bonus will be paid out after successfully completing 30 days of service

JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

Supervise the Guest Service Agents.

Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons. The normal shift is 3:00 PM to 11:00 PM with Hotel Front Desk experience.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Similar Jobs

Regional Indirect Buyer

Lincoln Electric • Cleveland, OH • 19h ago

Retail & Hospitality

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a lead...

19h ago

Go to Apply

Regional Indirect Buyer

Lincoln Electric • Cleveland, OH • 19h ago

Retail & Hospitality

19h ago

Go to Apply

Manufacturing Group Leader - Maintenance - Parma

General Motors • Parma, OH • 2d ago

Retail & Hospitality

Job Description If you are a current employee of General Motors working in a per diem, hourly, or regular salaried role, you must apply through the internal careers page. Please navigate to https://workday.gm.com and sea...

2d ago

Go to Apply

Restaurant Cook II

Marriott • Cleveland, OH • 2d ago

Retail & Hospitality

Additional Information Job Number 25096540 Job Category Food and Beverage & Culinary Location The Ritz-Carlton Cleveland, 1515 West Third Street, Cleveland, Ohio, United States, 44113VIEW ON MAP ( https://www.google....

2d ago

Go to Apply

Delivery Service Driver

Restaurant Technologies, Inc. • Cleveland, OH • 2d ago

Retail & Hospitality

Delivery Service Driver The Delivery Service Driver is critical to the success of Restaurant Technologies Our drivers are CDL-certified and build strong relationships with our food service customers and provide a superio...

2d ago

Go to Apply

Retail Sales Merchandiser

ADVANTAGE SALES & MARKETING LLC • Euclid, OH • 2d ago

Retail & Hospitality

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a netwo...

2d ago

Go to Apply

Retail Sales Merchandiser

ADVANTAGE SALES & MARKETING LLC • Wickliffe, OH • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Retail Sales Merchandiser

ADVANTAGE SALES & MARKETING LLC • Euclid, OH • 2d ago

Retail & Hospitality

2d ago

Go to Apply

Security Officer - Hotel Patrol Professional

Allied Universal • Cleveland, OH • 2d ago

Retail & Hospitality

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

2d ago

Go to Apply

Assistant Store Manager

Extra Space Storage • Wickliffe, OH • 4d ago

Retail & Hospitality

As an Assistant Store Manager , you will have the opportunity to be part of a diverse team with an excellent company culture. We offer competitive wages , a great work/life balance , and career and development opportunit...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.