Service Advisor

Hendrick Automotive Company • Woodbridge, VA • 1w ago

Hendrick Honda Woodbridge

Location: 14201 Richmond Highway, Woodbridge, Virginia 22191

Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be performed.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Works with customer and technician to identify required maintenance.

Advises customers on necessary and recommended services.

Offers additional services and repairs to customers.

Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.

Estimates cost of mechanical, electrical, or other repairs.

Enters itemized estimate on service order and explains estimate to customer.

Schedules appointments with customer.

Meets dealership's standards for repair and order production.

Maintains CSI at or above Company standards

Maintains an organized, clean and safe work area

Participates in required training

Records all hours worked accurately in company timekeeping system

Follows Safeguards rules and regulations.

Demonstrates the Company's Core Values

Complies with Company policies and procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

v High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

v Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

o up to 3 years

v 3-5 years

o 5+ years

Education/Experience:

Previous experience in automotive or customer service industries. Working knowledge of the mechanical operations of vehicles. Excellent interpersonal, customer service, and organizational skills.

Certificates and Licenses:

v Valid Driver's License

o Automobile Salesperson License

Computer Skills:

Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.

May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.

Environment Demands:

Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf.

Similar Jobs

Warehouse Manager

McCarthy Tire Service • Manassas, VA • 6h ago

Management & Administrative

Warehouse Manager Manassas, VA · Transportation/Logistics Apply Now McCarthy Tire Service Job Description JOB TITLE: Warehouse Manager JOB TYPE: Full Time JOB DESCRIPTION AND RESPONSIBILITIES Manage employees including h...

6h ago

Go to Apply

Service Champion

Taco Bell • Fort Washington, MD • 22h ago

Management & Administrative

" You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own...

22h ago

Go to Apply

Lead Security Manager - REMOTE

General Dynamics Information Technology • Fairfax, VA • 1d ago

Management & Administrative

Req ID: RQ199891 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: BI Full 6C (T4) Job Family: Information Security Skills: Cybersecurity,Information Technology (IT),I...

1d ago

Go to Apply

Operations Manager

Camping World • Manassas, VA • 1d ago

Management & Administrative

Camping World is seeking an Operations Manager for our growing team. What You'll Do: Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs Sup...

1d ago

Go to Apply

Junior Project Manager

General Dynamics Information Technology • Newington, VA • 2d ago

Management & Administrative

Req ID: RQ200285 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Project/Task Management Skills: Deliverables Management,Information Techn...

2d ago

Go to Apply

Logistics Support Technician

Amentum • Springfield, VA • 2d ago

Management & Administrative

Amentum is seeking a Logistics Support Technician to provide support for a Department of Defense (DoD) customer in Springfield, VA. In this role, you will be responsible for assisting in the management and sustainment of...

2d ago

Go to Apply

Sales and Operations Management Trainee

Penske • Alexandria, VA • 2d ago

Management & Administrative

Position Summary: Take charge. Think fast. Move forward. As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degree to run a business and quickly solve problems for o...

2d ago

Go to Apply

Administrative Assistant

Robert Half • Fairfax, VA • 2d ago

Management & Administrative

Description We are looking for an Administrative Assistant to join our team in Fairfax, Virginia. This is a Contract-to-permanent position within a non-profit organization, offering an opportunity to contribute to impact...

2d ago

Go to Apply

Operations and Install Manager

NANA Regional Corporation • Springfield, VA • 2d ago

Management & Administrative

AGL, an Akima company, is seeking a highly experienced and innovative Operations and Install Manager who will be responsible for overseeing daily operations and managing the installation and service of technical security...

2d ago

Go to Apply

Service Desk Technician

General Dynamics Information Technology • Newington, VA • 3d ago

Management & Administrative

Req ID: RQ200158 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Systems Administration Skills: Microsoft Windows Server,Secur...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.