Customer Care Representative

Nilfisk, Inc. • Brooklyn Park, MN • 2h ago

MAJOR FUNCTION: Provides customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction. Handles customer challenges and provides resolution, brings manager's attention when necessary to ensure that proper and best-in-class service is delivered. ESSENTIAL DUTIES AND RESPONSIBILITIES: Management of inbound and outbound phone calls and email correspondence in response to any inquires, questions, or other follow up in a professional and helpful manner. Be an ambassador for the Nilfisk Self Service channel. Seek commercial opportunities, escalating sales / service leads as required. Develop knowledge of key customers, building meaningful relationships and driving trust in key competencies. Leveraging ERP, CRM and online tools, to confirm account number, part number & descriptions Communication to customer on pricing, availability, open orders, and ship dates Ability to issue credits and rebills according to policy and procedure Prioritize projects/responsibilities and other duties as assigned MINIMUM REQUIREMENTS: EDUCATION: High School diploma or equivalency EXPERIENCE: Entry levels to experienced; Desire a minimum of 2 years inbound/outbound call experience in a customer service or manufacturing environment KNOWLEDGE & PERSONAL ATTRIBUTES: High level of attention to detail Ability to plan, organize, and manage set-backs Ability to analyze problems and solve work related issues Solid attendance and reliable Accountable, ethical, and quality driven High level of professionalism and solutions-based decisions Team oriented with a solution mentality Strong Commercial focus COMPUTER SKILLS: Familiar with MS Word, Excel, Outlook (Microsoft Suite), ERP/CRM systems Let's create a cleaner future together Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength - as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future. Are you ready to make a change fora cleaner future? Benefits Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc. The estimated pay range indicates the expected annualized pay range for this position. It may not include potential bonus incentives such as annual bonus' as well as sales and sales related incentives, or overtime (on eligible positions). The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future. Job applicant FAQ Do you have questions regarding the recruitment process or alike? Please visit ourFAQ for job applicants. Talent Acquisition Process Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website. Nilfisk is an Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. Equal opportunity It is the policy of Nilfisk not to discriminate any employee or applicant for employment because of race, color, religion, sex, sexual orientation, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Nilfisk to take action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Similar Jobs

Senior Quality Manager - Post Market Quality

Boston Scientific • Arden Hills, MN • 2h ago

Management & Administrative

Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in te...

2h ago

Go to Apply

Senior Manager - Product Marketing, RiverSource

Ameriprise Financial • Minneapolis, MN • 2h ago

Management & Administrative

Join our award-winning marketing team! Help define and execute the marketing strategy for RiverSource insurance and annuities. Lead a small team of marketing managers in the development of "go to market" strategies, incl...

2h ago

Go to Apply

Associate Marketing Manager-R-35139

Land O'Lakes Inc. • Arden Hills, MN • 2h ago

Management & Administrative

Associate Marketing ManagerLand O'Lakes, Inc., one of America's premier agribusiness and food companies, is a member-owned cooperative with industry-leading operations that span the spectrum from agricultural production...

2h ago

Go to Apply

Customer Service Representative - PT

AB CAR RENTAL SERVICES INC • Minneapolis, MN • 2h ago

Management & Administrative

$18.50/hourShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-ene...

2h ago

Go to Apply

IT Project Manager - Hybrid - Roseville, MN

Pace Analytical Services, Inc. • Roseville, MN • 2h ago

Management & Administrative

Back IT Project Manager - Hybrid #25-711 Apply Apply for this job now! Apply About Us Pace Pace makes the world a safer, healthier place. We partner with clients to provide the service, science, and laboratory data neede...

2h ago

Go to Apply

Customer Service Representative

STAFFMARK • Minneapolis, MN • 2h ago

Management & Administrative

Do you have previous phone experience and a passion for customer service? Are you seeking to grow in your professional development? We've got just what you're looking for! Staffmark is hiring a Customer Service Represent...

2h ago

Go to Apply

E-Commerce Customer Service Specialist - Brooklyn Park, MN - (Part-Time)

Goodwill Industries-Easter Seals • Brooklyn Park, MN • 2h ago

Management & Administrative

Description Position Summary: The E-Commerce Customer Service Specialist is responsible for providing excellent customer service to online shoppers, in store pick-up customers, and 3rd party shipping vendors at Goodwill-...

2h ago

Go to Apply

Airport Customer Service Supervisor (Spirit) FT/PT-6337

Unifi Aviation LLC • Minneapolis, MN • 2h ago

Management & Administrative

General informationJob TitleAirport Customer Service Supervisor (Spirit) FT/PTDateFriday, May 9, 2025StateMinnesotaCityMinneapolisBase Pay Rate:$ 20.25Full/Part TimeFull TimeExempt or Non-Exempt PositionNon-ExemptShiftA....

2h ago

Go to Apply

Vice President, Head of Wealth Management Product Communications, Marketing & Education

Ameriprise Financial • Minneapolis, MN • 2h ago

Management & Administrative

We are seeking a Vice President, Head of Wealth Management Product Communications, Marketing & Education to provide leadership and strategic direction for the Advice & Wealth Management (AWM) Product Communicatio...

2h ago

Go to Apply

Airport Customer Service Supervisor (Spirit) FT/PT-6337

Unifi Aviation LLC • Minneapolis, MN • 2h ago

Management & Administrative

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.