Front Office Associate

CDI MANAGEMENT CORP. • Riverton, UT • 2h ago

RAYUS now offers DailyPay! Work today, get paid today!

RAYUS Radiology is looking for a Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned.

This is a full-time position working 12pm-8pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(55%) Registration

Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays

Answers phones and handles calls in an efficient and friendly manner

Fields calls appropriately for center associates

Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information

Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up

Orders office supplies as needed

Maintains supply of patient information sheets

Pushes imaging via electronic interfaces

Completes confirmation calls and provides preparation instructions to patient

Faxes reports, billing information, and medical release forms as requested

(20%) Insurance

Verifies patient's insurance

Pre-certifies all exams with patient's insurance company

Obtains insurance authorization

Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

Handles release of information requests for patients, referring offices, other medical facilities, attorneys and insurance companies following Company guidelines

(20%) Scheduling

Arranges transportation, interpreters, and hotel accommodations for patients when appropriate

Enters and submits patient exam orders

Verifies orders match exam schedules

Schedules referrals and ensures proper authorizations are obtained

Schedules walk-in patients

Processes requests for image orders and CDs from referring physicians and patients

Maintains an up-to-date and accurate database on all current and potential referring physicians

(5%) Performs other duties as assigned

Required:

High school diploma or equivalent

Working knowledge of Microsoft Office

1-2 years customer service experience

Proficient with using computer systems and typing

Preferred:

Previous medical office experience

Medical terminology and office background

Insurance knowledge

Bilingual

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