Transportation Delivery Operations Manager 1st Shift

Staples • Stockton, CA • 3d ago

1st Shift - 7:00am Start/Monday-Friday

Staples is business to business. You're what binds us together.

Our supply chain team is dedicated to meeting our customers' needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers' needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers.

What you'll be doing :

Manage the performance of a Staples Delivery Operation (SDO) location in an efficient, cost effective, and safe manner while maintaining high customer satisfaction levels.

Collaborate with the Director of Delivery Operations for preparing and planning strategies to meet the SDO's daily, weekly, and monthly customer service and financial goals.

Ensure all deliveries to Staples North American Delivery (NAD) customers are performed according to time, safety, efficiency, and accuracy standards.

Ensure the SDO operates according to budgeted guidelines.

Coach and manage associates to high performance standards, while recognizing individual and team successes.

Work in concert with the senior management team in implementation of processes and procedures to ensure continuous improvement in efficiencies.

Work cross channel with a required high degree of communication with the Call Centers, Fulfillment Center Managers and Sales.

Direct daily delivery operations, staffing and resources to accomplish delivery schedule within the assigned delivery area.

Ensure administrative processes so they are performed in an accurate and timely manner.

Develop individual associate's skills, standards and morale through training and coaching.

Direct, support and delegate tasks as appropriate Give consistent and thorough feedback to associates, conduct timely Performance Appraisals, and deliver disciplinary action if necessary.

Read, understand and analyze daily, weekly, and monthly operational reports; use these reports to evaluate department's performance; compute figures to accurately plan/adjust headcount to meet department's objectives.

Develop and execute daily and weekly action plans to meet department SDO performance expectations.

Work with the Director of Delivery Operations to develop, refine, implement, and administer departmental fleet policies, procedures, and systems to provide effective service to all NAD customers and channels at the lowest cost possible.

Provide assistance and guidance relating to all SCC integration projects.

Work closely with all call center and regional Staples Advantage and Staples Enterprise Account Customer Service personnel to ensure timely notification of delivery issues to be communicated with customers.

Serve as a resource to other NAD operations management personnel to resolve delivery problems.

Guide Courier Support Operations Manager in daily duties; evaluate results and measure their effectiveness via metrics and customer service levels.

Assist the Driver Relations Manager of Delivery Operations.

Monitor and evaluate safe work practices and maintain a safe work environment.

What you bring to the table :

Strong team based leadership, motivational, and development skills essential.

Experience managing in a high growth, multi-division, multi-million dollar company.

Computation/mathematical ability and reading comprehension of technical/financial materials and reports.

Knowledge of personal computer applications.

Basic English language skills (both verbal and written communications).

Experience and working knowledge of transportation systems and processes, productivity standards, and technology.

Knowledge of personal computer applications.

Calculable computation/mathematical ability and reading comprehension of technical/financial materials and reports.

Qualifications:

What's needed- Basic Qualifications :

3+ years of team based leadership, motivational, and development skills

3+ years managing in a high growth, multi-division, multi-million dollar company

Department of Transportation (DOT) Certification required

We Offer :

Inclusive culture with associate-led Business Resource Groups

Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits (https://careers.staples.com/Staples-Life/Benefits)

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.

Staples

Go to Apply

Share this job

Similar Jobs

Facility Housekeeper

U-Haul • Lodi, CA • 1w ago

Retail & Hospitality

Compensation Range: $16.00 to $22.00 Hourly Location: 450 N Cherokee Ln, Lodi, California 95240 United States of America START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you organized and proactive? Do you...

1w ago

Go to Apply

Restaurant General Manager

Pilot Company • Lathrop, CA • 2w ago

Retail & Hospitality

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logi...

2w ago

Go to Apply

Restaurant General Manager

Pilot Company • Lodi, CA • 2w ago

Retail & Hospitality

2w ago

Go to Apply

Restaurant Team Member Part Time

Love's Travel Stops & Country Stores • Lodi, CA • 3w ago

Retail & Hospitality

Req ID: 464001 Address: 15250 N Thornton Road Lodi, CA, 95242 Benefits: $16.00 - $18.00 p/hr Fuel Your Growth with Love's - company funded tuition assistance program Paid Time Off Flexible Scheduling 401(k) - 100% match...

3w ago

Go to Apply

Restaurant Team Member

Love's Travel Stops & Country Stores • Lodi, CA • 3w ago

Retail & Hospitality

Req ID: 463894 Address: 15250 N Thornton Road Lodi, CA, 95242 Benefits: $16.00 - $18.00 p/hr Fuel Your Growth with Love's - company funded tuition assistance program Paid Time Off Flexible Scheduling 401(k) - 100% match...

3w ago

Go to Apply

SENIOR MAINTENANCE REPAIR TECHNICIAN

City of Stockton, CA • Stockton, CA • 4w ago

Retail & Hospitality

SENIOR MAINTENANCE REPAIR TECHNICIAN Print ( https://www.governmentjobs.com/careers/stockton/jobs/newprint/4643028 ) Apply ? SENIOR MAINTENANCE REPAIR TECHNICIAN Salary $67,754.64 - $82,796.40 Annually Location City of S...

4w ago

Go to Apply

Customer Service Associate

Walgreens • Stockton, CA • 7h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

7h ago

Go to Apply

CDL Truck Driver, Container

WM • Stockton, CA • 7h ago

Trucking & Construction

Pay: $27.00/ Hour Schedule: Full Time, Shift starts at 4:25am, Full Time What is the value of a WM job? The value of a WM job is more than a paycheck . It's a way to create opportunities for you and your family. We Are S...

7h ago

Go to Apply

Field Service Coordinator

Clean Harbors • Stockton, CA • 2d ago

Management & Administrative

Clean Harbors in Stockton, Ca is seeking a Field Service Coordinator to logistically multi-task; specifically as it relates to employee selection, planning, organizing and scheduling. This person will communicate with th...

2d ago

Go to Apply

Physical Therapy Assistant (PTA)

Genesis Healthcare • Stockton, CA • 2d ago

Hospital & Medical

Overview At Powerback, we're on a mission to improve lives. As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essential therapy for ch...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.