Entry Level Call Center Representative

TEKsystems • Martinsburg, WV • 2w ago

Account Services- Start date 6/23

Work Environment - 100% Onsite until released to hybrid schedule: Nesting 07/16-07/29

All team members are required to reside within a 60 mile radius of the local Training Hub in Winchester, VA

Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services/methods.

Minimum of 50 mbps download speed and 25 mbps upload speed

Ethernet connection is required

Ability to setup and install workstation equipment within 8-12 feet of modem/router. Workstation must be plugged directly into router with the cables provided by the company. Two ports are needed for one workstation setup.

Do not attempt to use a longer cable --- equipment will not work satisfactorily. Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client.

Your desk must have adequate space for two monitors, a phone, keyboard and mouse.

Workspace must be free of distractions. (family members, children, barking dogs, TV etc.)

Previously established/installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it.

Training

Training is M-F, 9AM-5:30PM EST (Training duration is 15 working days consisting of 11 days of trainer led instruction, 4 days of field exercises on the phone)

Please note that after training, you will take part in a two-week nesting period where you will remain onsite taking calls, have daily one hour debriefs, and receive extra guidance from your supervisor. You would work your assigned shift during nesting (Mon-Fri)

After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) must meet teleworking guidelines including satisfactory performance & attendance.

Please note that candidates must complete Bridge training, along with the other expectations of attendance/performance, and conversations with their supervisor.

Normal shift after training

The current regular shifts available after training would be a Mon-Sat OR Sun-Fri Flex schedule with available shift start times between 10:00am-3:00pm EST (Candidates must be open to working the weekend (Saturdays or Sundays)

Description:

This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with general account related questions.

Company is looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to company account holders.

Qualifications

(Required):

High School Diploma or equivalent.

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.

Proficiency with computers, and strong typing skills.

Ability to ask prying questions and diffuse tense situations when needed.

Strong time management and decision-making skills.

Adaptability and accountability.

Shifts:

Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.

Pay: $19.50

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Pay and Benefits

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Martinsburg,WV.

Application Deadline

This position is anticipated to close on May 30, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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