Entry Level Customer Care Specialist

TEKsystems • Deerfield, IL • 2d ago

Description

CS's work one on one, via phone, with travelers who travel with and rely on mobility equipment. The travelers mobility equipment has been damaged by the airline, therefore, the CS functions as a case manager, handling each damage claim with the traveler from start to finish. CS's work closely with technicians, airline staff and the travelers to find a cost effective, efficient, and compassionate resolution.

A-Z white Glove Customer Service

making outbound calls to customers to take care of them

Dealing with upset customers, possibly irate customers

Thinking outside the box

Situational customer care approach - Out of the box critical thinking skills to take care of the customers

Empathetic

Company Culture: This is everything to them. Management team is supportive

40-50 customers at a given time (this is the total workload running)

Speak to customers every 2-3 days to provide great care

Manage your customers as you wish

Skills & Qualifications

Must Haves:

Bachelors Degree

1- 2 years of work experience

Basic computer skills

Customer Service Skills (non call center)

Nice Haves:

Previous case work exp

Must exude confidence over the telephone.

Excellent phone etiquette and organizational skills.

Soft Skills:

Empathy

Detail oriented

Reliable

Career focused

Empathy, honesty, dedication, integrity and compassion

Positive upbeat environment

Detailed, hands-on training

Continuing education

True team collaboration

Open door policy

Questions welcome - the more the better

Asking for help is a sign of strength, not weakness

Mistakes will happen- we all take ownership

Ask FOR help and ask TO help

Solution oriented

We are one big family

Pay and Benefits

The pay range for this position is $21.63 - $21.63/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Deerfield,IL.

Application Deadline

This position is anticipated to close on May 30, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Similar Jobs

Manager, Accounts I

AbbVie • North Chicago, IL • 15h ago

Management & Administrative

Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable imp...

15h ago

Go to Apply

Manager, Accounts I

AbbVie • North Chicago, IL • 15h ago

Management & Administrative

15h ago

Go to Apply

Customer Service Associate

Walgreens • Bannockburn, IL • 22h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

22h ago

Go to Apply

Customer Service Associate

Walgreens • Arlington Heights, IL • 22h ago

Management & Administrative

22h ago

Go to Apply

Customer Service Tech

D.R. Horton, Inc. • Schaumburg, IL • 22h ago

Management & Administrative

D.R. Horton, Inc., the largest homebuilder in the U.S.,was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed princi...

22h ago

Go to Apply

Business Development Manager

Medical Express Ambulance Service • Skokie, IL • 1d ago

Management & Administrative

Business Development ManagerCompany Overview MedEx Ambulance Service is a leading provider of emergency and non-emergency ambulance services throughout the Chicago metropolitan area. Our main focus is to provide exceptio...

1d ago

Go to Apply

Business Development Manager

Medical Express Ambulance Service • Skokie, IL • 1d ago

Management & Administrative

1d ago

Go to Apply

Customer Service Representative

U-Haul • Morton Grove, IL • 1d ago

Management & Administrative

Compensation Range: $15.00 to $24.68 Hourly Location: 9009 Waukegan Rd, Morton Grove, Illinois 60053 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivate...

1d ago

Go to Apply

Customer Service Representative

U-Haul • Libertyville, IL • 1d ago

Management & Administrative

Compensation Range: $15.00 to $24.68 Hourly Location: 14045 W Rockland Rd, Libertyville, Illinois 60048 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motiv...

1d ago

Go to Apply

Senior Manager Operations Strategy - Student & Secured Card

Discover • Riverwoods, IL • 1d ago

Management & Administrative

Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it -...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.