Customer Service Representative

TEKsystems • Upper Saddle River, NJ • 9h ago

Description

This company specializes in teacher licensing and performance assessments, offering tailored testing programs that align with state standards. They provide a range of services, including test development, administration, and scoring, in a collaborative and education-focused environment.

Customer Service Representative (CSR) Role:

The CSR is part of the Customer Contact Center, responsible for handling high volumes of inquiries about teacher certification programs. They assist customers via phone, web uploads, chat, and email, following established protocols to address concerns related to certification, website issues, and complaints.

Key Responsibilities:

Respond to inquiries across multiple programs using different communication channels.

Understand customer needs and provide prompt, accurate support.

Utilize various systems and resources (websites, published materials) to resolve issues.

Serve as the initial point of contact, escalating complex technical problems as necessary.

Maintain detailed customer records using a CRM system.

Uphold security protocols and service quality standards.

Perform additional assigned tasks.

Additional Skills & Qualifications

Experience: Preferably 1-3 years in customer service (call center experience is beneficial but training is provided).

Technical Skills: Proficiency in PC operations, web navigation, and Microsoft Office (Word, Excel).

Communication Skills: Strong oral and written skills; Spanish language proficiency is a plus.

Soft Skills: Attention to detail, problem-solving, organizational ability, and active listening.

Education: High school diploma required; bachelor's degree preferred or equivalent work experience.

Ideal candidates have customer service experience in call centers, retail, or restaurants.

Must adhere to policies related to privacy, security, and compliance regulations.

Primarily focused on inbound support for teacher certification inquiries-no sales involved.

Experience Level

Entry Level

eastpriority25

Pay and Benefits

The pay range for this position is $15.00 - $15.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 23, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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