About ITT:
ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company's differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.
The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments:
Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.
ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.
Position Summary
The customer service specialist position is responsible for providing quality and efficient service to customers (internal and external) through the daily management of activities. This position is also responsible for determining the best method to resolve problems to ensure customer satisfaction and adherence to organization policies. Additionally, the position is responsible for assisting the manager achieving departmental goals.
Essential Responsibilities
Daily order processing and interaction with customers
Partner with sales team and manufacturer representatives on leads, customer opportunities, and POS and demand analysis
Performs customer inventory analysis to drive new stocking orders, replenishment orders, and scrap allowance
Provide price quotes to customers per delegation of authority
Provide customer support for product, pricing ad order status
Present/attend customer webinars, trainings and meetings as required
Works with customers to solve product returns, shipping inquiries and order status questions
Provide continual evaluation of process and procedures, driving continuous improvement and customer centricity
Assist Customer Service Manager with daily operations as required
Subject matter expert on systems, policies, and procedures in the order to cash value stream
Creates a high-quality work environment so team members are motivated to perform at their highest level
Determines the best method to resolve problems and ensure customer satisfaction while adhering to organization policies
Drives continuous improvement approach to processes and procedures, suggesting new methods to improve area operations, efficiency, and service to both internal and external customers
Monitors and ensures achievement of departmental KPIs
Collaborates with our distributor partners and customers to exceed service expectations and earn preferred supplier status
Provides direction to manufacturer's representative inside sales team to improve communications, drive best practices and ensure efficiency and compliance
Perform other duties as assigned.
Position Requirements
Business or Technical School (AA/AS) or Equivalent desired
This position requires visibility to projects that are Not Releasable to Foreign Nationals (NOFORN), including foreign governments, organizations or non-U.S. citizens, thus requiring US Citizenship.
5 years' customer service experience in a manufacturing environment or equivalent
Prior customer service experience in a manufacturing environment or equivalent
Must posess strong SAP ERP system knowledge and experience
Experience in customer master governance and maintenance
Proficiency in Microsoft Excel, PowerPoint and Word
Excellent customer service, problem solving and negotiation skills
Ability to lead and problem solve in unstructured environments
Strong oral and written communication skillsLocation: preferred location is Irvine, California or surrounding area
Safety is a core value at ITT. Our employees understand and follow all ITT safety policies and procedures, participate in workplace inspections, safety training, and in the development of job safety analyses.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
"ITT Corporation is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other characteristic protected by law."
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Equal Pay Act Statement
We aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.
Equal Pay Act Range
Annual Salary Range is from $54,100.00 to $80,500.00, plus benefits.
Connect With Us! (https://careersenus-itt-inc.icims.com/jobs/14465/customer-service-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834443231)
ITT Inc. is an Equal Opportunity employer, and all qualified applicants will receive consideration without regard to age, color, gender, gender identity, national origin, physical or mental disability, protected veteran, race, religion, sexual orientation, or any other characteristic protected by law. (Government security rules may restrict certain work to specific individuals based on government criteria.)
California residents, click this link (https://www.itt.com/itt/Media/itt/ITTSite/Publications/California-Job-Applicant-Privacy-Notice.pdf)
ITT Inc. will provide reasonable accommodations for qualified applicants and candidates with disabilities, upon request. To request an accommodation, please send an email to contactITT@itt.com or call 914.641.2161.
Job Locations US-CA-Irvine
ID 2025-14465
Category Sales
Position Type Employee
Telecommute No
