Customer Service Specialist
Date: May 15, 2025
Location: Trenton, GA, US
Company: Teleflex
Expected Travel : None
Requisition ID :12221
About Teleflex Incorporated
As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people's lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare.
Teleflex is the home of Arrow, Barrigel, Deknatel, QuikClot, LMA, Pilling, Rüsch, UroLift and Weck - trusted brands united by a common sense of purpose.
At Teleflex, we are empowering the future of healthcare. For more information, please visit teleflex.com.
OEM - Teleflex Medical OEM is a leading global provider of product development and production services for medical device manufacturers. We set ourselves apart with deep expertise, decades of experience, a dedication to design for manufacturability, and extensive, in-house capabilities, which include engineering, regulatory services, material selection and formulation, prototyping, manufacturing, assembly and packaging. We deliver industry-changing innovations and next-generation solutions for extrusions; diagnostic and interventional catheters; balloons and balloon catheters; sheath/dilator sets; specialty sutures, braids and fibers; and bioabsorbable sutures, yarns and resins. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients' lives.
Position Summary
The Customer Service Specialist will be the focal point with customers, internal and external, to build and manage trusting working relationships to drive profitable economics for the customer and the Teleflex Medical OEM business. The position will manage activities across multiple functional areas to connect the operational processes and provide the customer with timely and accurate information and products. Responsible for managing the full cycle of made-to-order customer requirements, including the front-end order intake processes, product revision determination, quote validation and back end receivables activity. This position is one of the primary faces of the Teleflex Medical OEM business and is critical to managing customer expectations.
Principal Responsibilities
Build and manage customer relationships to be seen as the first point of contact from the customer's perspective. Make independent decisions on issues of escalation and resolution.
Primary solutions provider for sales reps to manage customer activities/requests; review customer concerns, provide summary of open activities, reach out to customers for problem solving and provide customer reports as established.
Manage the operational impacts for a specific manufacturing plant as it relates to customer made-to-order requests; serve as the primary owner within the Customer Service Team to root cause open activities, gather clear/concise feedback on issues, remove barriers to complete open orders and raise concerns through the organization. Primary point of customer contact in the absence of the denoted sales representative.?
Manage the full purchase order intake process with external customers: identify proper quotes, order process activities within SAP, work with functional areas to schedule product manufacturing, review of customer specifications with engineering, shipping, customer complaints, returns, recalls and accounts receivable.?
Represent Customer Service on weekly update review meetings with primary plant via open purchase order review, identify issues, raise questions/concerns and obtain/drive solution. Prepare and analyze reports to lead the discussions and manage processes to deliver on customer commitments.
Manage backorders; identify issues, seek solutions and communicate resolutions to the customer.
Manage customer expectations and contractual obligations by creating, analyzing and preparing external customer scorecards. Prep/review and travel with the sales rep and lead the scorecard discussions in the customer meeting to drive understanding of level of service being provided compared to customer expectations.?
Own new customer account setups via obtaining critical customer data required and manage the process timely through Teleflex Medical OEM internal processes.
Become fluent in customer relationship management for team partner. Act as a daily backup for one another to mitigate backlogs on sporadic high volumes. Serve as backup when partner is out of the office.?
Maintain a positive professional disposition in all customer situations, internal and external.
Education / Experience Requirements
Bachelors degree plus one year of previous job related experience in a professional business environment or a minimum or a High School Diploma along with minimum of three years experience building and manager customer relationships. Customers include internal cross functional team members, external end user customers and vendors.
Proven track record in leadership activities and team settings within educational or work environments.
Specialized Skills / Other Requirements
Proficiency in Microsoft Office; Word, Excel required, Outlook and Power Point preferred.
Experience with SAP is a plus.
Positive outward communications (verbal & written) in all situations.?
Capable of building solid trusting customer relationships through strong customer focus at each customer touchpoint.
Strong communication skills both verbal and written.
Exceptional problem solving and analytical skills and the ability to think independently.
High attention to detail and accuracy.
Must possess superb time management skills and demonstrate the ability to organize and manage multiple priorities throughout the day.
Must be a committed team player who seeks to do the right thing for the team, customer and business.
Experience working in a team environment and at ease identifying issues and raising questions.
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At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.
Teleflex Incorporated is an equal opportunity employer. Applicants will be considered without regard to age, race, religion, color, national origin, ancestry, sexual orientation, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 877-880-8588 or Talent@Teleflex.com.
Teleflex, the Teleflex logo, Arrow, Barrigel, Deknatel, QuikClot, LMA, Pilling, Rüsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.
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