Customer Service Rep I

Robert Half • Juno Beach, FL • 5h ago

Description We are looking for a skilled Customer Service Representative to join our team in Juno Beach, Florida. In this role, you will handle complex customer inquiries and complaints, leveraging your extensive knowledge of company policies and procedures to provide solutions. This is a Long-term Contract position that emphasizes effective communication, analytical support, and public relations while ensuring customer satisfaction.

Responsibilities:

Address and resolve complex billing inquiries and complaints independently, utilizing in-depth knowledge of corporate procedures and policies.

Provide analytical support to internal teams within the Customer Service department, ensuring smooth operations.

Make decisions regarding service recovery, including authorizing payments up to $250, while maintaining effective risk management.

Assist in claims investigations by conducting thorough research and adapting responses to unique situations.

Offer guidance and mentorship to less experienced team members, fostering their growth and development.

Support daily operations by collaborating with supervisors on various tasks and ensuring operational efficiency.

Manage public relations efforts by providing accurate information about the company and maintaining a positive image.

Identify opportunities to improve revenue processes and contribute to risk mitigation strategies.

Coordinate with suppliers and stakeholders to address issues and ensure seamless onboarding processes. Requirements - Proven experience in customer service roles, particularly in handling complex inquiries and complaints.

Strong understanding of corporate policies, procedures, and billing systems.

Excellent decision-making skills, with the ability to authorize service recovery payments and manage risk.

Familiarity with claims administration and investigative techniques.

Effective communication and public relations skills to maintain strong relationships with customers and stakeholders.

Ability to mentor and provide direction to less experienced team members.

Analytical mindset with the ability to provide valuable support to internal business units.

Proficiency in managing daily operations and collaborating with supervisors on logistics-related tasks. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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