Customer Service Clerk

Kelly Services • Jessup, MD • 1d ago

Kelly is now hiring a Customer Service Clerk in a Jessup MD Distribution Center.

We are seeking candidates with over-the-phone customer service experience who can thrive in a fast-paced environment. If you are interested, please apply to post or email resume to marb621@kellyservices.com

Pay Rate: Starting at $18/hr
Shift: Tuesday - Saturday, 7:30 AM - 3:30 PM

Roles and Responsibilities:
Respond to phone calls, address store inquiries, and log complaints regarding shipping, forwarding them to the appropriate department.
Notify store department managers of any issues such as mis-shipped pallets.
Review original shipping documents and cross-check with the invoice and warehouse management systems.
Navigate through the Transportation Dispatch program and Yard Management System to locate mis-loaded or mis-delivered pallets.
Coordinate requests for store returns and store-to-store transfers with the Transportation Department.
Communicate with the Warehouse Management Team for physical checks of products in the warehouse.
Utilize resources from the Asset Protection Department for additional follow-up at the store level.

Qualifications & Skills:
Proven over-the-phone customer service experience.
Strong communication and interpersonal skills.
Attention to detail and ability to multitask in a fast-paced environment.
Familiarity with warehouse management systems and dispatch programs is a plus.
Reliable transportation is required, as the location is not accessible via public transport.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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